Call Center\: Medical Collections in Houston, TX at Parallon

Date Posted: 6/26/2018

Job Snapshot

Job Description

Description

Are you good with people?  Do you enjoy challenges with rewarding outcomes?  If the above questions describe you, then we have an opportunity that will provide great earning potential for you.

 

Parallon, Revenue Cycle Point Solutions (formerly The Outsource Group) is looking for individuals who enjoy making money while helping people resolve outstanding medical bills.  Our 3rd Party Collectors work directly with patients to help resolve medical accounts by utilizing excellent customer service skills.  Our proven call models help Collectors to reach performance goals, achieve acceptable call quality scores and adhere to FDCPA & HIPAA regulations.

 

Essential Job Functions:

  1. Perform collections activity based on collection queue/production goals.
  2. Follow all required FDCPA regulations and system procedures.
  3. Maintain a working knowledge of client policies and procedures.
  4. Maintain acceptable call quality as determined by the Management staff.
  5. Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently.
  6. Close out an appropriate number of accounts each month as determined by Management.
  7. Be a mentor to new employees and assist in their training and development.
  8. Work with insurance companies and completing any necessary correspondence to facilitate account resolution.
  9. All other duties as assigned

Job Requirements

  • Knowledge: Working knowledge of collections.  Capable of meeting production goals.  High school diploma or equivalent.
  • Experience: Minimum 1 year experience in collections, medical billing, customer service or equivalent with a proven track record of meeting production goals on a regular basis with experience in providing training and feedback to less experienced collectors.  Experience with standard office software products a must.
  • Skills/Aptitudes: Demonstrated communication and problem solving skills and the ability to act/decide accordingly.  Ability to collect, create and research complex or diverse information.  Exceptional customer service and the ability to plan organize and exercise sound judgment.