Medicaid Eligibility Client Support Manager in St Louis at Parallon

Date Posted: 10/24/2018

Job Snapshot

Job Description

Do you have exceptional Client and Project Management or Operations experience, and the proficiency in data analysis and problem solving?  Do you have demonstrated effective Verbal and Written Communication skills, and Client Facing and Presentation experience?
 
Now is the time to join our team of motivated and nurturing professionals working as the face of Parallon as you support our clients?  You will support our clients in high level pressure situations.  All the while working in collaboration with a variety of teams (both internal and external).  Ideal candidates will direct and coordinate client service activities in conjunction with Operations, Strategic Account Executives, IT and other functional areas ensuring internal and external customer satisfaction.  As well as, coordinate, manage and facilitate tasks and projects as defined by internal and external clients.  You should also share a passion for our purpose, "To serve and enable those who care for and improve human life in their community."
 
Does this sound like you?  If so, APPLY TODAY.  See what makes us a fabulous place to work!    

Parallon is now seeking a Full-Time Medicaid Eligibility Client Support Manager
 
You can also Like us on Facebookhttps://www.facebook.com/ParallonRCSJobs.
  
WHAT WE CAN OFFER YOU:

  • We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us.
  • Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. 

WHAT YOU WILL DO:

  • Plan and implement new and current customer initiatives.  Establish department policies and procedures to ensure efficient and effective ongoing client services operations and support.
  • Act as central point of contact and client services liaison for the Client Services department and its related activities and areas of support.  Ensure effective communication occurs within Parallon and between Parallon and customers/clients.
  • Oversee the establishment of reporting and compliance with contract requirements.  Assist in monitoring programming and interface development, reviewing test results and verifying interfaces.
  • Make certain that Key Performance Indicators (KPI’s), are established, maintained and reported upon as required.  Identify performance trends, risks associated with future client business and opportunities for expanded services.
  • Advocate for the client.  This includes coordinating scheduled communication with client contacts, maintaining and reviewing the Electronic Client Folder (ECF), and preparing and distributing meeting minutes and requested/required reports.
  • Manage difficult or emotional customer situations. Respond promptly to customer needs.  Solicit customer feedback to improve service.  Respond to requests for service and assistance.  This may require extracting, synthesizing, and analyzing system data.
  • Analyze and resolve escalated customer and/or technical issues/problems in a timely and effective manner.  May act as an individual contributor or knowledge expert for the more complex or difficult issues/problems.  Exercise judgment and act appropriately within defined regulations, client requirements, policies and procedures for properly handling issues/problems.
  • If a Manager of Client Services has liaison staff reporting to them, you will determine staff hours, number of personnel, and other requirements needed to achieve optimum levels of customer service. Interviews, hires and trains employees.  Appraise performance, reward and discipline and address/resolve complaints.  Prepare schedules for client services staff, assign personnel to specific tasks, projects and maintenance work as needed.

Job Requirements

EXPERIENCE AND EDUCATION NEEDED:

  • Bachelor's degree in Healthcare Administration, Business or related field or a combination of equivalent work experience and advanced formal training
  • Minimum of five years’ experience working in the Healthcare or similar industry with exposure to billing, financial or collections systems.
  • Minimum 3 years working with developing and maintaining database software (preferably in an SQL environment).
  • Minimum 2 years in a lead or senior-level capacity.


ABOUT US
Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services. 



We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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