Manager Vendor Collections Manager in San Antonio, TX at Parallon

Date Posted: 8/4/2018

Job Snapshot

Job Description


Parallon is one of the country’s largest premier revenue cycle partners, with more than 15,800 employees serving 600 hospitals and 3,000 physician practices. Annually, we collect more than $41 billion and interact with 37 million patients. Our track record of results is among the best in the industry.  We serve hospitals, physician practices and healthcare systems by bringing deep operational knowledge and tailored revenue cycle solutions so that providers can focus on fulfilling their mission.


Job Summary – The Vendor Collections Management Manager is responsible for assisting the Director in daily operations of agency and charity functions. The Manager is responsible for guiding the staff in their day to day responsibilities which includes mentoring and training them as needed.


Supervisor – VCM Director


Supervises Team Lead, Analyst and Charity Analyst


Duties (included but not limited to):

•         Manage vendor collection operations and functions as they pertain to the Uninsured/Under Insured such as monitoring collection agency placements and recoveries, reviewing and approving charity applications, bad debt reporting (including bad debt, charity and uninsured discount projections), Pending Medicaid Reconciliation process and reporting, eRequest, eTran, pool completion and settlement campaign management, etc.

•         Ensure Bankruptcy exceptions, VCM pool completion, CWF and eRequest aging stats remain within corporate standards/guidelines and that associated goals are met.

•         Actively participate in the annual Internal and External Audits of SOX, Bad Debt, and other processes to submit all required documentation in a timely manner

•         Ensure Medicaid Conversion, Early Out, Primary, and Secondary collection agency goals are met

•         Conduct vendor quality assurance audits per established policy

•         Managed the Medicaid Reconciliation process per established policy

•         Review, approve, or reject eTran lines

•         Ensures VCM associates, Team Leads, and vendors adhere to Facility, Parallon and SSC policies and procedures.

•         Reviews Bad Debt Pre List accounts weekly to verify VCM Rep/Team Lead notations for each account are accurate and that accounts have followed appropriate collections and billing protocols according to SSC and Corporate policy.

•         Researches and responds to account inquiries and escalations from SSC management, SSC/Corporate legal teams, facility management, patients, collection vendors, etc.

•         Performs monthly quality audit reviews on accounts assigned to Team Leads as required by Corporate/SSC policy.

•         Meets regularly with vendors to review performance and manage vendor relationships.

•         Tracks and manages self-pay AR and vendor inventories to ensure accounts are being handled appropriately by the vendors and flowing through the collection cycles as defined by Corporate/SSC policies and procedures.

•         Analyzes trends impacting account aging and work with vendors to develop action plans to improve account flow and collection results.

    Facilitates completion of monthly inventory reconciliations for all vendor

Facilitates the review and approval of monthly vendor invoices.

•         Reviews and approves charity write-offs based on threshold by reviewing account notes for appropriateness and in accordance with established guidelines.

•         Ensure all uninsured discounts and missing I-Plans are corrected in accordance with Corporate/SSC policies.

•         Supervises and provides ongoing training, coaching and support to VCM staff department personnel.

•         Handles disputes escalated by vendor regarding account balances and credit reporting.

•         Monitors vendor inventory to ensure placements are within pre-determined thresholds

•         Reviews accounts recommended for write-off to ensure accounts have aged as determined by hospital/corporate guidelines.

•         Communicates with EOS collection agencies and attorney; continuously evaluates and monitors their performance in handling of accounts.

•         Primary contact for all vendor communication and responds to all vendor requests on a daily basis.

•         Monitors placements over defined threshold.

•         Collaborate with Collections on Agency Sweeps

•         Compiles and maintains statistics, records, and reports, keeping all information up-to-date.

•         Develops, recommends, and implements new programs and projects as directed by the VCM Director.

•         Performs cross-training as directed by Director.

•         Review and submit eSAF requests for vendor security

•         Maintain staff payroll via KRONOS

 Develops VCM associate and Team Lead goals (annually).

•         Conducts annual performance reviews with associates and Team Leads.

•         Maintain and run Business Object Scripts

•         Managed corporate approved campaign settlements

•         Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

•         Other duties as assigned

Job Requirements


•         Organization - proactively prioritizes needs and effectively manages resources

•         Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives

•         Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

•         Interpersonal skills - able to work effectively with other employees, patients and external parties

•         PC skills - demonstrates proficiency in Microsoft Office applications and others as required

•         Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services

•         Tactical execution - oversees the development, deployment and direction of complex programs and processes

•         Project Management - assesses work activities and allocates resources appropriately

•         Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

•         Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.



Bachelor’s Degree in Business or related field required.



Minimum three years’ experience in related area with two of these years being healthcare management experience OR completion of the Parallon Manager Trainee Program.


Parallon/HCA is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and menta


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