This site uses cookies. To find out more, see our Cookies Policy

Manager of Patient Access for Reston Hospital in Reston at Parallon

Date Posted: 12/7/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Reston
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    12/7/2018

Job Description

Patient Access Manager – Reston Hospital – Full Time
 
 
 
Parallon is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services. Parallon supports healthcare providers in the area of revenue cycle (billing, collections, denial management), technology, patient registration, insurance verification and health information management.
 
Job Summary:  The Patient Access Manager is responsible for assisting the Director in daily operations of all Patient Access functions and serves as the liaison between the Shared Service Center (SSC) and the facility. The Patient Access Manager integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As a facility based leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services They serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.
 
Duties:
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Ensure QA on registrations for all areas of Registration
• Provide continuous training for and communicates changes to existing employees
• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
• Follow-up on patient complaints promptly
• Implement and promote excellent customer service
• Work closely and professionally with outside agencies on special projects developed by the corporate office
• Interview, hire, evaluate, and counsel Patient Access staff members
• Perform evaluations in a timely manner
• Train new employees in all aspects of their assigned job
• Supervise and maintain the productivity of employees
• Review the quality of patient registration documents on a daily basis
• Process all paperwork in a timely manner
• Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
• Complete monthly reports for the Director
• Responsible for Dept. Operations Report, FTEs
 
 
Education:
Bachelor’s Degree in Business or related field required. Equivalent work experience may substitute education requirements.
 
Experience:
Minimum three years’ experience in related area with two of these years being healthcare management experience OR completion of the Parallon Manager Trainee Program.
 
We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.
#ParallonBCOM