This site uses cookies. To find out more, see our Cookies Policy

Manager in Training in Richmond at Parallon

Date Posted: 3/7/2019

Job Snapshot

Job Description

Manager in Training – Richmond, VA – Full-Time
Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
The individuals selected for the Manager in Training Program will complete field training and classroom assignments preparing them to function competently as a Manager in the Richmond Shared Service Center.
Participant will work in key areas designated by the SSC Front/Back Office COO and will work side-by-side with the designated Director or COO on a daily basis. Areas of training consist of SSC Patient Access (Central Scheduling and Central Insurance Verification), Facility based Patient Access processes (Registration, Financial Counseling, Medicaid Eligibility and Self pay facility meetings), Billing, Collections, Support Services, Revenue Integrity, Prebill Denials, Appeals, Payment Compliance and Vendor Collections Management, general management and communications and any other identified areas to ensure the participants are knowledgeable in all aspects of the Revenue Cycle.
DUTIES (included but not limited to):
  • Program participants satisfactorily complete scheduled classroom training and rotations through departments.
  • Participants satisfactorily completes field training assignments, within a hospital or practice and SSC setting, specifically designed to perfect management and technical skills within areas listed in the “Job Summary” section above.
  • Participants provide a high quality resource of knowledge, skills and work experience to facilities during course of training and fieldwork.
  • Conducts self in a professional, ethical and compassionate manner with all individuals and co-workers.
  • Determines trends in operational performance and identifies process improvement opportunities including but not limited to up-front collections, reduction in insurance denial trends and reduced percentage of error.
  • Demonstrates high level of proficiency and knowledge in front office and back office functions and responsibilities.
  • During the program, participants may serve as interim manager or team lead within various facilities and/or functions to further enhance their management and technical skills.
  • Satisfactorily leads or participates and completes special projects as assigned.
  • Program participants will participate in Intern activities as requested. 
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
  • Other duties as assigned

  • Organization - proactively prioritizes needs and effectively manages resources
  • Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives
  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Interpersonal skills - able to work effectively with other employees, patients and external parties
  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required
  • Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
  • Tactical execution - oversees the development, deployment and direction of complex programs and processes
  • Project Management - assesses work activities and allocates resources appropriately
  • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
  • Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
  • Additional requirements - May require long work hours, shift work and weekends, geographic flexibility may be required for promotional opportunities and occasional travel for training and educational opportunities.

Job Requirements

  • BS or BA degree required; Accounting, Business, Economics, Management, Finance Healthcare Administration degrees are a plus. MBA or MHA degree preferred.
  • 3.0 GPA

  • Experience in healthcare, healthcare management or finance is preferred.
  • Minimum 6 months experience of proven or demonstrated leadership, management or supervisory is required - leadership experience may be from a job, school or voluntary capacity

We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.