Manager Document Imaging in San Antonio, TX at Parallon

Date Posted: 8/6/2018

Job Snapshot

Job Description

Parallon is one of the country’s largest premier revenue cycle partners, with more than 15,800 employees serving 600 hospitals and 3,000 physician practices. Annually, we collect more than $41 billion and interact with 37 million patients. Our track record of results is among the best in the industry.  We serve hospitals, physician practices and healthcare systems by bringing deep operational knowledge and tailored revenue cycle solutions so that providers can focus on fulfilling their mission.



Document Imaging Manager

Job Summary – The HIM Document Imaging Manager is responsible for assisting in the development and overall strategy for the HIM Service Center (HSC) Document Imaging process. The HIM Document Imaging Manager manages, directs, and coordinates the operations of the HIM Document Imaging employees servicing multiple hospitals. The HIM Document Imaging department generally operates 360 days a year; however, this can vary according to Shared Service Center (SSC)/HSC policies. Responsibilities include interviewing, hiring, and training employees. The Document Imaging Manager plans, assigns, and directs the HIM document imaging workflow; actively monitors employee performance and rewards or disciplines accordingly; addresses complaints and resolves problems, and actively oversees and manages production and quality control efforts.


Supervisor – Shared Services Center (SSC) Director responsible for back office document imaging (e.g., Support Services Director); HSC Document Imaging Director.


Supervises – Document Imaging Leads and Document Imaging Technicians.


Duties (included but not limited to):

•        Provides direct managerial oversight to HIM Document Imaging Leads and HIM Document Imaging Technicians in management of work queues, work processes, and overall work responsibilities.

•         Responsible for operational activities relating to HIM Document Imaging including: workflow, queue maintenance, quality control/management, and productivity monitoring.

•         Coaches and develops team members; helps resolve dysfunctional behavior and promote teamwork within functional area(s); disciplines and counsels staff as necessary.

•         Proactively manages (including corresponding communications and escalation paths) status of projects, barriers, and successes.

•         Actively manages and monitors HIM Document Imaging process and performance as outlined in HSC policy and Service Level Agreements (SLA).

•        Selects, evaluates, trains, and provides leadership and direction to reporting staff.

•         Responsible for continuous review and improvement of processes and services in support of the company’s overall HSC Document Imaging strategic vision.

•         Responsible for ensuring employee work schedules sufficiently meet requirements as established by the HSC Leadership team and through executed SLAs.

•         Monitors HIM Document Imaging performance according to established productivity and quality standards as defined in policies and procedures and SLAs. Provides timely and consistent performance feedback to Document Imaging staff.

•        Facilitates problem solving and collaboration within functional area(s).

•         Works closely with members of the HSC Leadership Team in addressing issues related to accurate and timely medical record receipt and HIM Document Imaging processing in support of all HSC operational processes.

•        Responsible for ensuring staff compliance with documented and established workflow guidelines.

•         Assists in the development of strategy, specific goals, objectives, budgets and performance standards for the Document Imaging functions.

•          Assists in identifying and implementing process improvements to decrease costs and improve service for applicable stakeholders.

•          Completes and conducts performance reviews for direct reports.

•          Ensures safe work practices are being followed.

•         Coordinates training and education for HIM Document Imaging Lead and Document Imaging Technicians.

•         Works with multi-disciplinary teams in addressing issues related to HSC Operations and HIM Document Imaging.

•         Performs all personnel management activities related to document imaging functions.

•         Ensures that all Federal, State, and Local laws pertaining to patient privacy are adhered to.

•         Leverage the Parallon Productivity Tool to manage departmental productivity. Ensure Document Imaging staff member other productive time is used appropriately by ensuring 100% of entries are reviewed and approved.

•         Promptly reports issues or trends to the Support Services Director/Document Imaging Director, the appropriate member of the HSC Leadership team, or other appropriate parties.

•         Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”.

•         Other duties as assigned.

Job Requirements


•         Leadership - leads individuals and groups toward identified outcomes, setting high performance standards and delivering quality services.

•         Critical thinking - actively and skillfully conceptualizing, applying, analyzing, synthesizing or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning or communication as a guide to belief and action.

•         Building and Maintaining Strategic Working Relationships – develops collaborative relationships to facilitate the accomplishment of work goals. Possesses excellent interpersonal skills in building, negotiating and maintaining crucial relationships.

•         Building Trust – interacts with others in a way that gives them confidence in one’s intentions and those of the organization.

•         Effective Operational Decision Making - relating and comparing; securing relevant information and identifying key issues; committing to an action after developing alternative courses of action that take into consideration resources, constraints, and organizational values.

•         Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment and/or circumstances with a positive outlook; and adjusting effectively to work within new work structures, processes, requirements, or cultures.

•         Initiative – independently takes prompt proactive steps towards problem resolution.

•         Managing conflict – dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

•         Energy – consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operates with vigor, effectiveness, and determination over extended periods of time.

•         Stress tolerance – maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.

•         Organization - proactively prioritizes initiatives, effectively manages resources and keen ability to multi-task.

•         Communication - communicates clearly, proactively and concisely with all key stakeholders.

•         Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

•         Work Independently – is self-supporting; not needing to rely on others to complete a job.

•         Facilitation – ability to facilitate small to large groups of people at various organizational levels for purposes of planning, problem solving, or strategy development.

•         PC skills - demonstrates proficiency in Microsoft Office applications and others as required.

•         Technical Skills – thorough knowledge of federal and state release of health information regulations and medical record keeping requirements. Thorough knowledge of McKesson Horizon Patient Folder document imaging system.

•         Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems.

•         Project Management - assesses work activities, upholds and meets deadlines, and allocates resources appropriately.

•         Coach, Mentor and Educate – provides timely guidance and feedback to help strengthen the knowledge/skill set of others to accomplish a task or solve a problem.



•         High School degree or GED required

•         Undergraduate degree strongly preferred



•         Minimum 3 years experience in hospital HIM strongly preferred

•         Minimum of 3 years management/leadership experience required


Parallon/HCA is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.





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