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Manager Content Management in Brentwood, TN at Parallon

Date Posted: 5/1/2019

Job Snapshot

Job Description


SHIFT: No Weekends

SCHEDULE: Full-time

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

Content Management Manager

Job Summary – The Content Management Manager is responsible for providing supervision and structure for the department’s daily operations and functions.  The Manager will work to ensure department productivity and quality standards are met or exceeded by planning and allocating resources appropriately.  This position requires the Manager to develop staff and processes within the department to meet departmental goals. The Manager builds and maintains internal and external relationships to encourage trust, open communication, and collaboration in resolving organizational business needs to address Masterfile setup within the Physician Practice Management system (PPMS).  Examples are records for Providers, Facilities, and Insurance Plans. 

Supervisor – Implementation and Content Director

Supervises – Content Management Analyst

Duties (included but not limited to)
  • Coordinate and communicate with other departments to ensure organizational business needs are being met within the master files setup
  • Ensure compliance with company and departmental policies and procedures
  • Establish and review internal controls to ensure goals, objectives, standards, and benchmarks for the department are met or exceeded
  • Assist in timely month-end closing activities
  • Determine staff hours, number of personnel, and resources required for efficiency
  • Screen, interview, and hire new employees
  • Evaluate staff performance and recommend appropriate merit increases and promotions
  • Counsel staff regarding disciplinary and performance issues
  • Mentor staff for career development
  • Ensure training needs are met
  • Conduct regular staff meetings
  • Maintain working knowledge of workflow, systems, and tools used in the department
  • Promote continuous improvement and best practice in processes and performance for improving department functions
  • Ensure resource management is in alignment with daily work assignments and project requirements
  • Maintenance and support of the Revenue cycle systems including all dataflow points to the various supporting systems
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
  • Other duties as assigned
Knowledge, Skills, and Abilities
  • Analytical Skills - Demonstrates strong analytical, critical, and lateral thinking skills, delivering work product (verbal and written communication) that represents applied thinking and analysis (combining requirements elaboration concepts and techniques with business knowledge and understanding)
  • Problem Solving Skills - Strong problem-solving skills with the ability to proactively identify critical issues upstream to prevent downstream impact and willingness to escalate as appropriate to bring awareness of issue
  • Organization - proactively prioritizes needs and effectively manages resources
  • Communication - communicates clearly and concisely, verbally and in writing, including utilizing proper punctuation and correct spelling; able to communicate with staff, Parallon Management, and Division and Group Executives.
  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Interpersonal skills - able to work effectively with other employees, patients, and external parties
  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required
  • Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
  • Tactical execution - oversees the development, deployment, and direction of complex programs and processes
  • Project Management - assesses work activities and allocates resources appropriately
  • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems
  • Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem solving skills, and attention to detail; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately

Bachelor’s Degree in Business or related field required. Equivalent work experience may substitute education requirements.


Minimum three years’ experience in related area preferred with two of these years being healthcare management experience or completion of the Parallon Manager Trainee Program.


Physical Demands / Working Conditions– Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

OSHA Category– The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.