IT&S Help Desk Analyst (full-time) in Largo, FL at Parallon

Date Posted: 8/31/2018

Job Snapshot

Job Description

The Company: Parallon Business Solutions is a subsidiary of Hospital Corporation of America and HCA West Florida. We provide a variety of services including revenue cycle, supply chain management, and workforce management to 1,400 hospitals and 11,000 non-acute care providers, including ambulatory surgery centers, physician practices and alternate care sites. We have been voted one of the top employers in Florida for 8 years in a row, and are known for taking the best care of clients and employees alike.
● Our culture fosters an environment of continuous growth and professional development.
● Parallon was named a “Top 100 Company to Watch for Remote Jobs in 2016” by FlexJobs.
● We believe in rewarding our employees with a healthy work/life experience, our employees are rewarded with comprehensive health and wellness benefits, financial and retirement planning support, and time away from work options.



Parallon is conveniently located at 6451 126th Avenue North, Largo, Florida.



Provide first line systems support to customers within the PAS. Document customer inquiries and resolutions. Diagnoses and initiates research necessary to resolve customer issues in a timely manner



• Provide first line systems support

• Document all customer inquiries

• Diagnose and attempt to resolve issues

• Coordinate and clearly communicate issues to responsible parties

• When necessary, consult with outside departments and vendors for resolutions

• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions

• Use judgement in escalating unresolved issues to management

• Maintain current working knowledge of systems supported

• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

• Other duties as assigned



Job Requirements


• Communication - communicates clearly and concisely, verbally and in writing

• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

• Interpersonal skills - able to work effectively with other employees, patients and external parties

• PC skills - demonstrates proficiency in Microsoft Office applications and others as required

• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

• Technology skills - demonstrate basic knowledge of PCs in both software and hardware. Must be familiar with Excel, Word, and Windows.


• High school diploma or GED required

• Continuing education in Information Technology related fields preferred


• At least 2 years progressive Information Technology experience

• Relevant education may substitute experience requirement


Competitive hourly rate, with regular increases
Paid training
Earn while you learn new skills in a professional environment
Excellent benefits
Flexible schedules
Collaborative management
Opportunity to move up the Parallon career ladder

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