IT&S Help Desk Analyst (full-time) in Largo, FL at Parallon

Date Posted: 8/31/2018

Job Snapshot

Job Description

The Company: Parallon Business Solutions is a subsidiary of Hospital Corporation of America and HCA West Florida. We provide a variety of services including revenue cycle, supply chain management, and workforce management to 1,400 hospitals and 11,000 non-acute care providers, including ambulatory surgery centers, physician practices and alternate care sites. We have been voted one of the top employers in Florida for 8 years in a row, and are known for taking the best care of clients and employees alike.
● Our culture fosters an environment of continuous growth and professional development.
● Parallon was named a “Top 100 Company to Watch for Remote Jobs in 2016” by FlexJobs.
● We believe in rewarding our employees with a healthy work/life experience, our employees are rewarded with comprehensive health and wellness benefits, financial and retirement planning support, and time away from work options.

 

POSITION LOCATION:

Parallon is conveniently located at 6451 126th Avenue North, Largo, Florida.

 

GENERAL SUMMARY OF DUTIES -

Provide first line systems support to customers within the PAS. Document customer inquiries and resolutions. Diagnoses and initiates research necessary to resolve customer issues in a timely manner

 

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide first line systems support

• Document all customer inquiries

• Diagnose and attempt to resolve issues

• Coordinate and clearly communicate issues to responsible parties

• When necessary, consult with outside departments and vendors for resolutions

• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions

• Use judgement in escalating unresolved issues to management

• Maintain current working knowledge of systems supported

• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

• Other duties as assigned

 


 

Job Requirements

KNOWLEDGE, SKILLS & ABILITIES

• Communication - communicates clearly and concisely, verbally and in writing

• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

• Interpersonal skills - able to work effectively with other employees, patients and external parties

• PC skills - demonstrates proficiency in Microsoft Office applications and others as required

• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

• Technology skills - demonstrate basic knowledge of PCs in both software and hardware. Must be familiar with Excel, Word, and Windows.

EDUCATION

• High school diploma or GED required

• Continuing education in Information Technology related fields preferred

EXPERIENCE

• At least 2 years progressive Information Technology experience

• Relevant education may substitute experience requirement



REASONS TO APPLY:

Competitive hourly rate, with regular increases
Paid training
Earn while you learn new skills in a professional environment
Excellent benefits
Flexible schedules
Collaborative management
Opportunity to move up the Parallon career ladder

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