Insurance Notification Team Lead in Richmond at Parallon

Date Posted: 7/16/2019

Job Snapshot

Job Description

Insurance Notification Team Lead – Full Time
Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
You must be available to complete Onboarding and Training requirements.
  • Assist with new hire and continual training and communication for PTAC Central Unit staff
  • Assist with evaluations for PTAC Central Unit employees
  • Document benefits verification and pre-certification in Meditech Standard Customer Defined screens
  • Contact physician and/or insurance company to resolve issues regarding prior authorization or referral forms
  • Research Patient Visit History to ensure compliance with the Medicare 72 hour rule per SSC standards and guidelines
  • Contact patient via phone (with as much advance notice as possible, preferably 48 hours prior to date of service) to confirm or obtain missing demographic information, quote/collect patient cost share, and instruct patient on where to present at time of appointment
  • Utilize Meditech account notes and the Artiva system as appropriate to document benefit, pre-authorization and other necessary information
  • Meets with the PTAC Central Unit Manager regularly to effectively communicate and resolve research and correspondence issues, set and prioritize goals, improve processes and review productivity.
  • Assist the PTAC Central Unit Manager in maintaining established departmental policies and procedures, objectives, patient, and customer service policies
  • Perform quality reviews as required by Parallon/SSC policy.

High School Diploma or GED required
At least one year of related experience required
We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.