Implementation and Training Specialist Virtual in Brentwood, TN at Parallon

Date Posted: 8/24/2018

Job Snapshot

Job Description

As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized services in the areas of revenue cycle, purchasing, supply chain, technology, workforce management and consulting. 

Parallon's purpose is simple. We serve and enable those who care for and improve human life in their communities. 


The Implementation Analyst is actively engaged in end user interaction, workflow analysis, design, build, training and on-site support to implement the Physician Practice Management System (PPMS) functionality and Parallon - Physician Service Center business processes and compliance standards. The Analyst consistently executes the Parallon implementation approach, including risk and issue identification, mitigation and resolution; travels to each site to meet with end users, and acts as a primary contact for system users during the Implementation phase of the project.

Reports To: 
Implementation Manager, Parallon - Physician Service Center

Base: 
Nashville, TN

Travel Requirement: 
60-70%


Implementation Analyst


Job Summary – The Implementation Analyst is actively engaged in end-user interaction, workflow analysis, design, build, training, and on-site support to implement the Physician Practice Management System (PPMS) functionality and Parallon Physician Service Center business processes and compliance standards. The Analyst consistently executes the Parallon implementation approach, including risk and issue identification, mitigation and resolution, travels to each site to meet with end users, and acts as a primary contact for system users during the Implementation phase of the project.

Supervisor – Implementation Manager

Supervises – None

Duties (included but not limited to)
* Assists the Implementation Management and primary Implementation Analyst in conducting the introductory meeting with practice staff and physicians to introduce the project and educate the practice about the implementation process and expectations
* Works with Service Center and Practice resources to understand workflow and business processes to successfully implement the Parallon system/process solution for the client
* Executes implementation tasks for assigned practices following the Parallon standard implementation toolkit. Provides control and status of implementation tasks according to project schedule.
* Conducts client-specific workflow analysis and design, documenting current state workflows and assisting the client in making future-state workflow decisions based on the successful use of the application and Parallon processes
* Develops training plan and delivers training to client staff and physicians, following the specified Parallon training standards
* Functions as primary liaison between the client and support departments/teams
* Provides regular status reports to key Program Management and end users
* Drives resolution of end user issues and works with all parties to prioritize issues and offer solutions
* Trains and supports appropriate use of the application, utilizing expert knowledge of the physician revenue cycle and Parallon processes
* Works with physicians, business staff, and other clients to understand and research customization requests
* Provides on-site go live support
* Coordinates the transition of the practice to support model following agreed upon post go live support period to insure smooth transition
* Establishes and monitors key success criteria and helps to collect return-on-investment metrics
* Adheres to Parallon on-boarding activities, including train-the-trainer, and competency assessments
* Attends regularly scheduled meetings with Implementation team including conference meetings and on-site group meetings.
* Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
* Other duties as assigned

Knowledge, Skills, and Abilities
* Adaptability - maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
* Analytical Skills - Demonstrates strong analytical, critical, and lateral thinking skills, delivering work product (verbal and written communication) that represents applied thinking and analysis (combining requirements elaboration concepts and techniques with business knowledge and understanding)
* Problem Solving Skills - Strong problem-solving skills with the ability to proactively identify critical issues upstream to prevent downstream impact and willingness to escalate as appropriate to bring awareness of issue
* Organization - proactively prioritizes needs and effectively manages resources
* Communication - communicates clearly and concisely, verbally and in writing, utilizing proper punctuation and correct spelling
* Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
* Interpersonal skills - able to work effectively with other employees, patients, and external parties
* Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
* Tactical execution - oversees the development, deployment and direction of complex programs and processes
* PC skills - demonstrates proficiency in Microsoft Office applications and others as required
* Energy - consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time
* Stress Tolerance - maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization
* Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems
* Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem solving skills, and attention to detail; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately

Education
Bachelor’s Degree in Business or related field required. Equivalent work experience may substitute education requirements.

Experience
Minimum 1-2 years related experience preferred. Relevant education may substitute for the experience requirement.

Certificate/License
None

Physical Demands / Working Conditions– Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

OSHA Category– The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.