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Health Information Management Specialist in Austin at Parallon

Date Posted: 5/1/2019

Job Snapshot

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Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services. 

Schedule: Monday-Friday from 12:30p-9p, rotating weekend PM coverage
Job Summary The HIM (medical records) Specialist is primarily responsible for assisting the HIM Director by routinely performing duties in support of the management of the Horizon Patient Folder (HPF)/McKesson Patient Folder (MPF) workflow queues, the resolution of unbilled accounts, and the  processing of physician suspensions. In addition, the HIM Specialist serves as the primary point of contact when the HIM Director and/or HIM Coordinator is unavailable. Primary duties noted below should encompass more than 50% of the workday for this position title to be used.

Duties (included but not limited to):

•         Resolves accounts in one or more assigned HPF/MPF work queues (e.g. Cancelled Accounts, Unknown Documents, Facility HIM, Workflow Trigger and Coding Pend for Queues), which requires research and analysis to determine the appropriate action to be taken.
•         Resolves unbilled accounts which is critical to revenue cycle management; may spend significant time researching and analyzing while utilizing Meditech and HPF/MPF; determining which issues belong to which department, working with the appropriate department, following up with the department or physician to clear the accounts, and ensuring the accounts move through the system.
•         Assists in resolving accounts in the eRequest queue, which includes, but is not limited to, payment window  accounts, requests for sterilization forms and pre‐certifications.
•         May coordinate or be instrumental in the physician suspension process, evaluating if documentation or  circumstances warrant a physician be put on suspension and creating the list of recommended suspensions for approval. This requires understanding the facility’s guidelines and requirements necessary to trigger suspension. May oversee other clerks in completing more routine duties related to printing and stuffing  incomplete record status and suspension letters and in making physician calls.
•         Provides support to the birth certificate process, if L&D services are available, which requires interacting with parents, using diplomacy and sensitivity, to obtain accurate information required by the state for birth certificates and acknowledgment of paternity (AOP) forms.  Some states require certification to perform the duties of a birth certificate clerk.
•         Assumes responsibility for the HIM department when HIM Director is unavailable, with the ability to handle the majority of issues and inquiries that may arise.
•         Assists the HIM Director in gathering statistics for HSC reporting, to include documentation for timeliness of History and Physicals and Operative Reports.
•         Proficient in addressing physician questions, issues and any training needed for the HPF/MPF system and providing  training to any external reviewers or HPF/MPF users.
•         Meets or exceeds established productivity and quality standards.
•         Practices and adheres to the Company’s Code of Conduct philosophy and Mission and Value Statement.

Secondary duties as needed (depending upon the size of facility and availability of other support staff):
•         May assist with release of information (ROI) requests, which involves interacting in person or over the phone with patients and giving instruction/assistance in completing the ROI request process.
•         May assist with merging duplicate accounts, which requires research and problem solving to ensure that the duplicate accounts are one and the same patient and determine which account number to be used.
•         May assist with chart pickup, as time permits, and with reconciling retrieved medical records against patient discharge lists, ensuring receipt of all records within 24 hours of patient discharge.
•         Assists in setting up external review queues when necessary
•         Support the completion of physician queries by calling, monitoring and assisting physicians with the HPF/MPF application
•         May batch, label and route loose reports, late charts/documentation for scanning and may scan and index loose  reports/documents that are critical to coding, prioritizing according to policy.
•         May coordinate storage, archival and record retention of unscanned documents and retrieval of medical records as needed.
•          Processes facility specific HIM mail as applicable
•         Other duties as assigned.


•         Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment, work structure/processes, or requirements positively and proficiently. Able to multitask effectively.
•         Communications – communicates clearly, proactively, and concisely with all key stakeholders; able to maintain effectiveness when dealing with difficult situations or people.
•         Continuous Improvement – originating action to improve conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.
•         Customer Focus – ensuring that the customer perspective is a driving force behind decisions and activities; implementing services and practices that meet the customers and organization’s needs.
•         Decision-making – identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for solving problems and taking action.
•         Initiating Action – takes prompt action to accomplish objectives; responds quickly and independently, and  takes action that goes beyond the job requirements in order to achieve objectives.
•         Planning & Organizing – establishes courses of action for self and others to ensure work is completed efficiently; prioritizes critical activities and assignments; stays focused and uses time effectively, preventing irrelevant issues or distractions from interfering.
•         Quality Orientation – accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
•         PC Skills - Proficiency in computer skills and some knowledge of regulatory compliance.

Job Requirements


High school graduate or equivalent required


2 years experience in an office or hospital environment preferred. Previous experience in the handling of patient  health information and/or medical records is strongly preferred.
Parallon/HCA is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.