Health Information Management Clerk in Austin, TX at Parallon

Date Posted: 9/17/2018

Job Snapshot

Job Description

Parallon is one of the country’s largest premier revenue cycle partners, with more than 15,800 employees serving 600 hospitals and 3,000 physician practices. Annually, we collect more than $41 billion and interact with 37 million patients. Our track record of results is among the best in the industry.  We serve hospitals, physician practices and healthcare systems by bringing deep operational knowledge and tailored revenue cycle solutions so that providers can focus on fulfilling their mission.


20 hours a week.

Job Summary – The Health Information Management Clerk is responsible for retrieving and reconciling medical records and loose documentation from ancillary departments and nursing units. Other duties may include routine data entry of unbilled reason codes (URCs), timely scanning and indexing of late loose documentation, assisting with release of information (ROI) requests, answering phones, processing accounts assigned to the facility’s Horizon Patient Folder (HPF)/ McKesson Patient Folder (MPF) work queues and processing HIM mail. This position may work a day or night shift, and may work with limited supervision, depending upon the staffing needs of the facility HIM department.


Duties (included but not limited to):

•               Retrieves discharged medical records from various nursing units and ancillary departments through the hospital and reconciles them using MEDITECH compiled reports and/or automated reconciliation to ensure that all records are accounted for and ready by the deadline for daily pickup by the courier.

•               Places reconciled records in the designated courier bins for the HSC courier to retrieve and deliver to HSC Document Imaging.

•               Batches, labels and routes loose reports, late charts and/or late documentation to HSC Document Imaging.

•               Scans and indexes loose reports/documents that are identified as critical to coding and prioritize them according to policy.

•               May perform routine data entry to assist in updating applicable unbilled reason codes (URCs) into appropriate systems (HPF/MPF, MEDITECH, Reconciliation Tool) if chart not received/reconciled within established timeframes.

•               Coordinates the retrieval and printing of medical records from storage, as well as the storage, archival and record retention of documents and/or other Alternate Media that cannot be scanned into HPF to include monitor strips (e.g. fetal monitor strips, EKGs, etc.).

•               Assists customers with ROI requests, ensuring the validity and authorization of the request, routing to C I O X, and processing urgent requests on a limited basis

•               May assist with the physician suspension process by printing, stuffing and sending out notice letters when directed, making reminder calls, or recording suspension data in MEDITECH.

•               Processes facility specific HIM mail as applicable.

•               May assist with physician questions related to HPF and the physician portal or other issues that may arise.

•               Maintains or exceeds established productivity and quality standards.

•               Practices and adheres to the Company’s Code of Conduct philosophy and Mission and Value statement.

•               Other duties as assigned.

Job Requirements


•               Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment, work structure/processes, or requirements   positively and proficiently.

•               Communications – communicates clearly, proactively, and concisely with all key stakeholders; able to maintain effectiveness when dealing with difficult situations or people.

•               Customer Focus – ensuring that the customer perspective is a driving force behind decisions and activities; implementing services and practices that meet the customers and organization’s needs.

•               Initiating Action – takes prompt action to accomplish objectives; responds quickly and

independently, and takes action that goes beyond the job requirements in order to achieve objectives.

•               Managing Work – effectively managing one’s time and resources to ensure that work is completed efficiently.

•               Quality Orientation – accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

•               Work Standards – setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments.

•               Computer Proficiency - Must demonstrate proficiency in computer skills and some knowledge of regulatory compliance.



•               High school diploma or equivalent required



•               1 year experience in an office or hospital environment preferred. Previous experience in the handling of patient health information and/or medical records is strongly preferred.




Parallon/HCA is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.