Financial Counselor in San Antonio, TX at Parallon

Date Posted: 2/28/2018

Job Snapshot

Job Description

Reviews alpha census daily and visits in-house patients; collects estimated patient liable amounts; works closely with outside agencies to ensure patient coverage
Shift: M-F
• Visit all self-paying patients in-house
• Provide estimates to patients and/or physicians as requested
• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
• Post ER and Patient Access deposits into PA system
• Contact insurance companies for patient benefits and precertification requirements
• Review alpha census daily for visits exceeding the original length of precertification and work closely with utilization review for concurrent certification
• Assist patients with payment arrangements and charity applications
• Work closely with outside agencies in helping patients apply for Medicaid and state aid
• Maintain insurance files regarding updates and changes
• Forward problems or concerns to Patient Access Manager
• Enter pertinent insurance information into CPCS and prorate account
• Enter notes into the collections system for all patient encounters
• Maintain professional image and implement excellent customer service to customers
• Complete financial analysis and collect estimated patient liabilities
• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization
• Consistently receive and receipt payments from patients for hospital services in accordance with internal cash control procedures
• Interact with Patient Account Services Insurance Verification Department in establishing up-front payment arrangements with patients
• Other duties as assigned

Job Requirements

    • Communication - communicates clearly, proactively and concisely verbally and in writing
    • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
    • PC skills - demonstrates proficiency in PC applications as required
    • Policies & Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems
    • Basic skills – able to perform basic mathematical calculations, balance, and reconcile figures, punctuate properly, spell correctly and transcribe accurately

    Parallon is an Equal Opportunity Employer (EOE), Minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation.