Financial Counselor Woman's in Houston, TX at Parallon

Date Posted: 2/28/2018

Job Snapshot

Job Description

Job Summary

The Financial Counselor is responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient’s financial coverage.


Duties (included but not limited to):

• Follow AIDET guidelines in all interactions with the patient

• Demonstrates excellent customer service

• In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house

• Provide estimates to patients and/or physicians as requested

• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate

• Follows all guidelines set forth in the Cash Handling policy.

• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements

• Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications

• Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.

• Escalates any concerns as needed to Patient Access Manager/Supervisor

• Enter pertinent insurance information into the HIS system (i.e. Meditech)

• Enters appropriate notes for all patient encounters

• Maintain professional image and implement excellent customer service to customers

• Complete financial analysis and collect estimated patient liabilities

• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

• Attends in-service presentations, and completes mandatory education, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.

• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

• Practice and adhere to the

"Code of Conduct" philosophy and "Mission and Value Statement"

• Other duties as assigned



Job Requirements


High school diploma or GED required.



One year of related experience required.