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Enterprise Process Management Support Director in Brentwood at Parallon

Date Posted: 3/12/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Brentwood
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/12/2019

Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

Enterprise Process Management Support Director

Job Summary – The EPMS Director is responsible for providing strategic leadership and overseeing operations for the EPMS area. The Director will drive efficiency improvements by directing the process improvement/continuous improvement program. The Director will partner with department leadership teams to ensure program and projects are effectively measured assessed and continuously improved using standardized tools and methodologies. The Director supports the strategic direction of the business by ensuring continued customer focus, enhancing and increasing productivity through the introduction of changes to operations policies procedures, technology and/or tools. Proficient in facilitation and interpersonal communication, the director also consistently demonstrates skills in organization, prioritization, professionalism, and coaching others.

Supervisor – Chief Executive Officer

Supervises – EPMS Managers

Duties (included but not limited to)
•Collaborate with other directors and management teams
•Proactively perform analysis including preparation, escalation, financial impact assessment, and potential resolution
•Participate in payor, PCA, and Division calls and meetings, including any needed preparation
•Promote external and internal customer service-relationship building, including communication, active listening, training, education, and problem avoidance
•Monitor trends and communicate significant shifts in market or operating conditions to leadership
•Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
•Inform EPMS staff regarding payor requirements, significant changes, and developments
•Review EPMS performance to ensure timeliness, accuracy, compliance, and standards fulfillment as defined
•Oversee management of EPMS personnel, providing recommendations for hiring, promotion, salary adjustments, and personnel action where appropriate
•Prepare staff review and prepare performance document for direct reports
•Ensure user training requirements are effectively addressed through various resources and such resources are routinely updated to incorporate user feedback
•Guide, maintain, and enforce departmental practices, methodologies, policies and procedures
•Establish and review internal controls to ensure goals, objectives, standards, and benchmarks for the department are met or exceeded
•Develop reporting tools to track and review inventory, ensuring processes are moving through Revenue Cycle timely
•Identify operational issues and develop solutions
•Actively participate in the Internal and External Audit
•Identify, develop, and promote continuous improvement and best practice in processes and performance for improving department functions
•Maintain working knowledge of Revenue Cycle, workflow, systems, and tools used in the department
•Create and facilitate succession plans for the department Managers
•Lead in the creation and maintenance of a positive working environment with highly-engaged employees
•Review employee engagement results and facilitate the development of action plans
•Proactively preform analysis including preparation, escalation, financial impact assessment, and potential resolution
•Promote external and internal customer service-relationship building, including communication, active listening, training, education, and problem avoidance
•Monitor trends and communicate significant shifts in market or operating conditions to leadership
•Drive accountability of the performances of the department
•Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
•Review department performance to ensure timeliness, accuracy, compliance, and standards fulfillment as defined
•Ensure user training requirements are effectively addressed through various resources and such resources are routinely updated to incorporate user feedback
•Develop reporting tools to track projects and department inventory, ensuring issues are being addressed and projects are meeting defined timelines
•Prioritize projects based on solution impact, time to implement, direction from leadership
•Oversee key cross-functional and strategic projects that deliver significant value to the company
•Coach and development analyst, managers, and other directors in process improvement techniques
•Support strategic planning, process review, and improvement projects to improve business objectives
•Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
•Other duties as assigned

Knowledge, Skills, and Abilities:

Process Improvement Methodology – Strong grasp of the process improvement Six Sigma DMAIC and Lean methodologies 
Technical Expertise – some understanding of healthcare, including knowledge of healthcare terms and accounts receivable processes
Strategic Analysis - analytical Review skills and ability to make decisions based on analysis
Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Tactical execution - oversees the development, deployment, and direction of complex programs and processes
Financial management - applies tools and processes to successfully manage to budget
Project Management - assesses work activities and allocates resources appropriately
Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely, verbally and in writing, including utilizing proper punctuation and correct spelling; able to communicate with staff, Parallon Management, and Division and Group Executives.
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients, and external parties
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems
Basic Skills – demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem solving skills, and attention to detail; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately

Education
Bachelor’s Degree in Business or related field required. If a desired applicant does not have a Bachelor's Degree, the requirement can be waived if they are currently in a Bachelor Degree program.

Experience
Minimum five years’ healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with Executive approval.

Certificate/License
Six Sigma Green Belt Certification Preferred

Physical Demands / Working Conditions– Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

OSHA Category– The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.