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Education Director in Largo at Parallon

Date Posted: 3/22/2019

Job Snapshot

Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
Job Summary – The Education Director manages the implementation of training programs and leads a service organization which strives to identify and exceed the expectations of its customers. This individual works in collaboration with the Corporate Education and Communication department and is responsible for identifying training needs, providing guidance and support for policy and procedure implementation, delivering user training programs and identifying improvements in the Shared Service Center training programs. Additionally, the Education Director serves as a key resource for company-wide initiatives such as training needs assessment, program development and continuous improvement.
Supervisor – CEO/COO Shared Service Center (direct reporting relationship) and
AVP, Parallon Corporate Education and Communication (indirect reporting relationship)
Supervises – SSC Training Resources
Duties (included but not limited to):
• Participate in strategic planning with Parallon Corporate Education and Communication leaders and service center stakeholders, establishing long- and short-term priorities and budgets
• Develop business cases to propose and implement new strategies, services, and tools
• Develop and promote new educational offerings
• Guide and maintain departmental practices, methodologies, policies and procedures
• Identify operational issues and develop creative solutions to address them
• Provide instructional design and development expertise to team members
• Oversee education on SSC policies and procedures to support systems/changes, master file standards, regulatory requirements and best practices
• Provide training updates regarding new legislation, complexities of existing regulatory requirements, variation in fiscal intermediary interpretations and other regulatory compliance issues
• Ensure user training requirements are effectively addressed through various resources and such resources are routinely updated to incorporate user feedback (e.g., frequently asked questions from the Billing Help Line)
• Conduct SSC leadership training and orientation
• Hire, supervise and mentor the Training Manager, Training Developers and Team Leads
• Assume a lead role for innovation, knowledge sharing and leading practices identification within the SSC and among peer group
• Direct day-to-day activities of direct reports and conduct staff reviews
• Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
One Park Plaza | Cool Springs- Parallon | Nashville, TN 37203 | www.Parallon. net
• Support Parallon Business Performance Group in company-wide initiatives such as the development of operational models and education programs.
• Develop specific objectives, budgets and performance standards for each area of responsibility
• Identify and implement process improvements to lower cost and improve services to facility customers
• Assume a lead role for innovation, knowledge sharing and leading practices identification within the SSC and among peer groups.
• Prepare staff review and prepare performance document for direct reports
• Understands Revenue Cycle operations and technologies currently in place.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
• Other duties as assigned.

Job Requirements

• Technical Expertise – Some understanding of healthcare including knowledge of healthcare terms and accounts receivable processes
• Strategic Analysis - Analytical Review skills and ability to make decisions based on analysis
• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
• Tactical execution - oversees the development, deployment and direction of complex programs and processes
• Financial management - applies tools and processes to successfully manage to budget
• Project Management - assesses work activities and allocates resources appropriately
• Organization - proactively prioritizes needs and effectively manages resources
• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic Skills – demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly. Spell correctly and transcribe accurately.
One Park Plaza | Cool Springs- Parallon | Nashville, TN 37203 | www.Parallon. net
• Coaching and Developing Others – Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities
• Functional Knowledge – General understanding and knowledge of hospital operations, adult learning theory and principles and instructional design/development techniques, including distance learning methodologies
• Stress Tolerance - maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization
• Learning Strategies - Knowledge of learning sciences, adult learning principles, education delivery methodologies and evaluation
• Learning Technologies – Knowledge of learning technologies to support education development and implementation. Including learning management systems, virtual classroom delivery tools and education development software.
Bachelor’s Degree in Business or related field required. If a desired applicant does not have a Bachelor's Degree the requirement can be waived IF they are currently in a Bachelor Degree program.
Minimum 5 years healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval.
Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
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