Document Imaging Team Lead in Orange Park at Parallon

Date Posted: 11/5/2018

Job Snapshot

Job Description

Document Imaging Team Lead in Health Information Management (HIM)

Job Summary – Under the direction of the HIM Document Imaging Manager, the HIM Document Imaging Team Lead is responsible for achieving the day-to day operational goals by coordinating and performing activities as it relates to prepping, scanning, and indexing workflow, and document imaging queue management for multiple hospitals in Horizon Patient/McKesson Patient Folders (HPF/MPF).

Duties (included but not limited to):
. Provides direction to the HIM Document Imaging Technicians in the management and performance of daily work processes.
. Coordinates prepping, scanning, and indexing activities, work assignments, and staffing levels to accomplish daily operational goals.
. Assists in establishing staffing schedules and monitors attendance policy violations.
. May be expected to accept weekend on-call coverage on a potentially rotating basis as defined by departmental policy.
. Assists the HIM Document Imaging Manager in review and improvement of processes and services.
. Reports to HIM Document Imaging Management periodically on team and individual work accomplishments, problems, and progression in mastering tasks and work processes.
. Identifies, provides, and/or facilitates individual and team training needs.
. Coaches, facilitates, solves work problems, and actively participates in the work of the team.
. Assists the HIM Document Imaging Manager in capturing HIM document imaging staff productivity.
. Ensures cross functional collaboration with functional area(s).
. Assists in employee training and development.
. Assists HIM Document Imaging Manager with personnel management activities related to document imaging functions.
. Assists HIM Document Imaging Manager in Quality Control monitoring and reporting efforts.
. Monitors and completes assignments in designated HPF/MPF work queues.
. Adheres to documented and established workflow guidelines as it relates to managing work queues.
. Performs Document Imaging Technician I and/or II duties approximately 50% of work time.
. Maintains or exceeds established productivity and quality standards.
. Monitors imaging system daily for scanning errors and/or requests.
. Promptly reports issues or trends to the HIM Document Imaging Manager.
. Participates at regular intervals in prepping, scanning, and/or and indexing quality audits as designated by HSC and/or HIM Document Imaging Leadership.
. Assists with the boxing/retrieval of scanned documents and coordinates the record storage process.
. Assists in development of SSC/HSC specific policies.
. Leverage the Parallon Productivity Tool to manage departmental productivity. Ensure Document Imaging staff member other productive time is used appropriately by ensuring 100% of entries are reviewed and approved.
. Practices and adheres to the “Code of Conduct” philosophy and the “Mission and Value Statement”.
. Other duties as assigned.

Job Requirements

EXPERIENCE
. At least one year of document imaging experience required
. Prior supervisory experience preferred

KNOWLEDGE, SKILLS & ABILITIES
. Technical Skills – ability to apply, review, and educate on equipment and processes.
. Organization - establishes course of action to ensure that work is completed efficiently; proactively prioritizes assignments and keen ability to multi-task.
. Communication - communicates clearly, proactively, and concisely with all key stakeholders.
. Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
. Interpersonal skills- able to work effectively with other employees and external parties.
. Policies & Procedures - articulates knowledge and understanding of organizational P&Ps.
. PC skills – demonstrates proficiency in keyboard operations, Microsoft Office applications and others as required.
. Work Independently – is self-supporting; not needing to rely on others to complete a job.
. Quality Orientation – accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

EDUCATION
. High school diploma or equivalency preferred.

PHYSICAL DEMANDS/WORKING CONDITIONS
– Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
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