Document Imaging Manager Las Vegas in Las Vegas at Parallon

Date Posted: 9/18/2018

Job Snapshot

Job Description

The Health Information Management (HIM) Document Imaging Manager is responsible for assisting in the development and overall strategy for the HIM Service Center (HSC) Document Imaging process. The HIM Document Imaging Manager manages, directs, and coordinates the operations of the HIM Document Imaging employees servicing multiple hospitals. The HIM Document Imaging department generally operates 360 days a year; however, this can vary according to Shared Service Center (SSC)/HSC policies. Responsibilities include interviewing, hiring, and training employees. The Document Imaging Manager plans, assigns, and directs the HIM document imaging workflow; actively monitors employee performance and rewards or disciplines accordingly; addresses complaints and resolves problems, and actively oversees and manages production and quality control efforts. 

Duties (included but not limited to): 
  • Provides direct managerial oversight to HIM Document Imaging Leads and HIM Document Imaging Technicians in management of work queues, work processes, and overall work responsibilities.
  • Responsible for operational activities relating to HIM Document Imaging including: workflow, queue maintenance, quality control/management, and productivity monitoring. 
  • Coaches and develops team members; helps resolve dysfunctional behavior and promote teamwork within functional area(s); disciplines and counsels staff as necessary.
  • Proactively manages (including corresponding communications and escalation paths) status of projects, barriers, and successes. 
  • Actively manages and monitors HIM Document Imaging process and performance as outlined in HSC policy and Service Level Agreements (SLA). 
  • Responsible for continuous review and improvement of processes and services in support of the company’s overall HSC Document Imaging strategic vision.
  • Monitors HIM Document Imaging performance according to established productivity and quality standards as defined in policies and procedures and SLAs. Provides timely and consistent performance feedback to Document Imaging staff.  Facilitates problem solving and collaboration within functional area(s).
  • Works closely with members of the HSC Leadership Team in addressing issues related to accurate and timely medical record receipt and HIM Document Imaging processing in support of all HSC operational processes. 
  • Assists in the development of strategy, specific goals, objectives, budgets and performance standards for the Document Imaging functions. 
  • Coordinates training and education for HIM Document Imaging Lead and Document Imaging Technicians. 
  • Works with multi-disciplinary teams in addressing issues related to HSC Operations and HIM Document Imaging.
  • Leverage the Parallon Productivity Tool to manage departmental productivity. Ensure Document Imaging staff member other productive time is used appropriately by ensuring 100% of entries are reviewed and approved. 
  • Promptly reports issues or trends to the Support Services Director/Document Imaging Director, the appropriate member of the HSC Leadership team, or other appropriate parties.

Job Requirements

  • Leadership - leads individuals and groups toward identified outcomes, setting high performance standards and delivering quality services. 
  • Critical thinking - actively and skillfully conceptualizing, applying, analyzing, synthesizing or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning or communication as a guide to belief and action.
  • Building and Maintaining Strategic Working Relationships – develops collaborative relationships to facilitate the accomplishment of work goals. Possesses excellent interpersonal skills in building, negotiating and maintaining crucial relationships. 
  • Building Trust – interacts with others in a way that gives them confidence in one’s intentions and those of the organization. 
  • Effective Operational Decision Making - relating and comparing; securing relevant information and identifying key issues; committing to an action after developing alternative courses of action that take into consideration resources, constraints, and organizational values. 
  • Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment and/or circumstances with a positive outlook; and adjusting effectively to work within new work structures, processes, requirements, or cultures.
  • Initiative – independently takes prompt proactive steps towards problem resolution. 
  • Managing conflict – dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. 
  • Organization - proactively prioritizes initiatives, effectively manages resources and keen ability to multi-task. 
  • Communication - communicates clearly, proactively and concisely with all key stakeholders. 
  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. 
  • Work Independently – is self-supporting; not needing to rely on others to complete a job. 
  • Facilitation – ability to facilitate small to large groups of people at various organizational levels for purposes of planning, problem solving, or strategy development.
  • Technical Skills – thorough knowledge of federal and state release of health information regulations and medical record keeping requirements. Thorough knowledge of McKesson Horizon Patient Folder document imaging system.
  • Coach, Mentor and Educate – provides timely guidance and feedback to help strengthen the knowledge/skill set of others to accomplish a task or solve a problem. 

  • High School degree or GED required 
  • Undergraduate degree strongly preferred

  • Minimum 3 years experience in hospital HIM strongly preferred
  • Minimum of 3 years' management/leadership experience required 

  • RHIA or RHIT preferred