Document Imaging Lead- Trident in North Charleston, SC at Parallon

Date Posted: 6/14/2018

Job Snapshot

Job Description

Job Summary – Under the direction of the HIM Document Imaging Manager, the HIM Document Imaging Lead is responsible for achieving the day-to day operational goals by coordinating and performing activities as it relates to prepping, scanning, and indexing workflow, and document imaging queue management for multiple hospitals in Horizon Patient /McKesson Patient Folders (HPF/MPF).

Duties Include But Are Not Limited To:

• Provides direction to the HIM Document Imaging Technicians in the management and performance
• of daily work processes.
• Coordinates prepping, scanning, and indexing activities, work assignments, and staffing levels to
• accomplish daily operational goals.
• Assists in establishing staffing schedules and monitors attendance policy violations.
• May be expected to accept weekend on-call coverage on a potentially rotating basis as defined by
• departmental policy.
• Assists the HIM Document Imaging Manager in review and improvement of processes and services.
• Reports to the supervisor periodically on team and individual work accomplishments, problems, and
• progression in mastering tasks and work processes.
• Identifies, provides, and/or facilitates individual and team training needs.
• Coaches, facilitates, solves work problems, and actively participates in the work of the team.
• Assists the HIM Document Imaging Manager in capturing HIM document imaging staff productivity.
• Ensures cross functional collaboration with functional area(s).
• Assists in employee training and development.
• Assists HSC Document Imaging Manager with personnel management activities related to document imaging functions.
• Assists HSC Document Imaging Manager in Quality Control monitoring and reporting efforts.
• Monitors and completes assignments in designated HPF/MPF work queues.
• Adheres to documented and established workflow guidelines as it relates to managing work queues.
• Performs Document Imaging Technician I and/or II duties approximately 50% of work time.
• Maintains or exceeds established productivity and quality standards.
• Monitors imaging system daily for scanning errors and/or requests.
• Promptly reports issues or trends to the HIM Document Imaging Manager.
• Participates at regular intervals in prepping, scanning, and/or and indexing quality audits as
• designated by HSC and/or HIM Document Imaging Leadership.
• Assists with the boxing/retrieval of scanned documents and coordinates the record storage process.
• Assists in development of SSC/HSC specific policies.
• Leverage the Parallon Productivity Tool to manage departmental productivity. Ensure Document Imaging staff member other productive time is used appropriately by ensuring 100% of entries are reviewed and approved.
• Practices and adheres to the “Code of Conduct” philosophy and the “Mission and Value Statement”.
• Other duties as assigned.

Job Requirements

Knowledge, Skills & Abilities: 

• Technical Skills – ability to apply, review, and educate on equipment and processes.
• Organization - establishes course of action to ensure that work is completed efficiently; proactively
• prioritizes assignments and keen ability to multi-task.
• Communication - communicates clearly, proactively, and concisely with all key stakeholders.
• Customer orientation - establishes and maintains long-term customer relationships, building trust
• and respect by consistently meeting and exceeding expectations.
• Interpersonal skills- able to work effectively with other employees and external parties.
• Policies & Procedures - articulates knowledge and understanding of organizational P&Ps.
• PC skills – demonstrates proficiency in keyboard operations, Microsoft Office applications and
• others as required.
• Work Independently – is self-supporting; not needing to rely on others to complete a job.
• Quality Orientation – accomplishing tasks by considering all areas involved, no matter how small;
• showing concern for all aspects of the job; accurately checking processes and tasks; being watchful
• over a period of time.

High school diploma or equivalency preferred.

At least one year of document imaging experience required
Prior supervisory experience preferred

Certificate/ License: