Document Imaging Director in Nashville, TN at Parallon

Date Posted: 6/26/2018

Job Snapshot

Job Description

The Director of Document Imaging manages, directs and coordinates the activities of Document Imaging employees servicing multiple facilities.  Responsibilities include overseeing the interviewing, hiring, and training of employees.  The Director oversees the planning, assigning and directing of the document imaging workflow; manages the appraisal of employee performance and approves reward or discipline accordingly, addresses complaints and resolves problems.   



•         Oversees multi-facility medical record document imaging functions and associated personnel.

•         Monitors all personnel management activities related to document imaging functions.

•         Proactively manages, including corresponding communications and escalation paths, significant issues in document imaging, status of projects, barriers and successes.

•         Monitors document imaging performance according to productivity and quality standards developed internally and documented in the Service Level Agreements (SLA).

•         Works closely with Facility HIM Director in addressing issues related to accurate, timely receipt and scanning of records.

•         Develops strategies, specific goals, objectives, budgets and performance standards for the document imaging function.

•         Identifies and implements process improvements to lower costs and improve service.

•         Oversees the coordination of work assignments.

•         Coordinates training and education for Document Imaging Managers and their staff.

•         Works with multi-disciplinary teams in addressing issues related to document imaging.

Job Requirements


•         Leadership - leads individuals and groups toward identified outcomes, setting high performance standards and delivering quality services.

•         Critical thinking - actively and skillfully conceptualizing, applying, analyzing, synthesizing or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning or communication as a guide to belief and action.

•         Building and Maintaining Strategic Working Relationships – develops collaborative relationships to facilitate the accomplishment of work goals.  Possesses excellent interpersonal skills in building, negotiating and maintaining crucial relationships.

•         Effective Operational Decision Making - relating and comparing; securing relevant information and identifying key issues; committing to an action after developing alternative courses of action that take into consideration resources, constraints, and organizational values.

•         Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment and/or circumstances with a positive outlook; and adjusting effectively to work within new work structures, processes, requirements, or cultures.

•         Organization - proactively prioritizes initiatives, effectively manages resources and keen ability to multi-task.


•         Communication - communicates clearly, proactively and concisely with all key stakeholders.

•         Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

•         Facilitation – ability to facilitate small to large groups of people at various organizational levels for purposes of planning, problem solving, or strategy development.

•         Technical Skills – thorough knowledge of federal and state release of health information regulations and medical record keeping requirements. Thorough knowledge of McKesson Horizon Patient Folder document imaging system.

•         Coach, Mentor and Educate – provides timely guidance and feedback to help strengthen the knowledge/skill set of others to accomplish a task or solve a problem.



•         Undergraduate degree.

•         Minimum 3 years' records management experience.



•         Minimum 3 years’ experience in hospital HIM required.

•         Minimum of 2 years’ management/leadership experience required.

•         Consulting or proven work experience in areas of process transformation, process reengineering, shared services, change management and project management a plus.



•         RHIA or RHIT preferred