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Director Patient Financial Services in Hickory at Parallon

Date Posted: 4/21/2019

Job Snapshot

Job Description

Patient Financial Services Director (LifePoint) –Full-Time – Frye Regional Medical Center
Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
The Patient Financial Services Director (LifePoint) is responsible for The Director of Patient Financial Services (PFSD) is responsible for the daily operations of all Parallon managed facility-based revenue cycle functions and serves as the on-site liaison between the facility and Parallon Client Relations or the SSC. The PFSD integrates the departments’ services with the hospital’s clinical and ancillary teams, implements policies and procedures that guide or support service levels, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the onsite leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. They serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.
DUTIES (included but not limited to):
  • Oversee facility operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, financial counseling, etc.) to ensure daily operations are maintained according to standard
  • Serve as the primary on-site liaison between the SSC/CRM and the Facility
  • Maintain and promote good customer relations with facility management, physicians and physician office staff
  • Coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns, and more
  • Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements
  • Inform designated CRM AVP of any significant issues in the Patient Access areas (e.g., Pre- registration delays, unbilled challenges, pre-authorization backlogs, etc.)
  • Inform staff of relevant changes and developments in payer requirements
  • Ensure quality review measurements are in place
  • Facilitate implementation and monitoring of standard policies, processes, reporting and education programs
  • Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership
  • Develop specific objectives, budgets, and performance standards for each area of responsibility
  • Identify and implement process improvements to lower costs and improve services to facility
  • customers
  • Perform staff reviews and prepare performance documents for direct reports
  • Recommends appropriate number of qualified/competent staff
  • Determines staff qualifications and competence.
  • Develops and maintains accurate initial and annual competency checklists, and initiates
  • completion of initial and annual competency attestation forms
  • Actively seeks ways to control costs without compromising patient safety, quality of care of
  • the services delivered
  • Attends in-service presentations, and complete mandatory education week including, but
  • not limited to, infection control, patient safety, quality improvements, MSDS and OSHA
  • Standards
  • Demonstrates knowledge of occurrence reporting system and utilizes system to report
  • potential patient safety issues
  • Practice and adhere to the “Code of Conduct” philosophy and “mission and Value Statement”
  • Other duties as assigned

  • Technical Expertise – Some understanding of healthcare including knowledge of healthcare
  • terms and accounts receivable processes
  • Strategic Analysis - Analytical Review skills and ability to make decisions based on analysis
  • Leadership - guides individuals and groups toward desired outcomes, setting high
  • performance standards and delivering leading quality services
  • Tactical execution - oversees the development, deployment and direction of complex
  • programs and processes
  • Financial management - applies tools and processes to successfully manage to budget
  • Project Management - assesses work activities and allocates resources appropriately
  • Organization - proactively prioritizes needs and effectively manages resources
  • Communication - communicates clearly and concisely, verbally and in writing. This includes
  • utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The
  • ability to communicate with staff, Parallon Management, Division and Group Executives
  • Customer orientation - establishes and maintains long-term customer relationships,
  • building trust and respect by consistently meeting and exceeding expectations
  • Interpersonal skills - able to work effectively with other employees, patients and external
  • parties
  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required
  • Policies & Procedures - demonstrates knowledge and understanding of organizational
  • policies, procedures and systems
  • Basic Skills – demonstrates ability to organize, perform and track multiple tasks accurately
  • in short timeframes, have ability to work quickly and accurately in a fast-paced environment
  • while managing multiple demands, ability to work both independently and collaboratively
  • as a team player, adaptability, analytical and problem solving ability and attention to detail
  • and able to perform basic mathematical calculations, balance and reconcile figures,
  • punctuate properly. Spell correctly and transcribe accurately.

Job Requirements

Bachelor’s Degree in Business or related field required. If a desired applicant does not have a Bachelor's Degree the requirement can be waived IF they are currently in a Bachelor Degree program.
Minimum 5 years healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience equirement with SSC Executive approval.