Customer Service Specialist - IT&S in Largo, FL at Parallon

Date Posted: 5/3/2018

Job Snapshot

Job Description

GENERAL SUMMARY OF DUTIES -

Provide first line systems support to customers within the PAS. Document customer inquiries and resolutions. Diagnoses and initiates research necessary to resolve customer issues in a timely manner

 

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide first line systems support

• Document all customer inquiries

• Diagnose and attempt to resolve issues

• Coordinate and clearly communicate issues to responsible parties

• When necessary, consult with outside departments and vendors for resolutions

• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions

• Use judgement in escalating unresolved issues to management

• Maintain current working knowledge of systems supported

• Provide beeper support to maintain company service levels

• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

• Other duties as assigned

Job Requirements

KNOWLEDGE, SKILLS & ABILITIES

• Communication - communicates clearly and concisely, verbally and in writing

• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

• Interpersonal skills - able to work effectively with other employees, patients and external parties

• PC skills - demonstrates proficiency in Microsoft Office applications and others as required

• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

• Technology skills - demonstrate basic knowledge of PCs in both software and hardware. Must be familiar with Excel, Word, and Windows.

EDUCATION

• High school diploma or GED required

• Continuing education in data processing related fields preferred

EXPERIENCE

• At least 2 years progressive data processing experience

• Relevant education may substitute experience requirement

 

Parallon