Customer Service Representative in Charlotte at Parallon

Date Posted: 8/12/2019

Job Snapshot

Job Description

Do you have exceptional customer service skills and enjoy researching and solving complex problems for patients? 
Parallon is now seeking Customer Service Specialist to work in our call center. Now is the time for you to join a team of motivated individuals working to resolve patient accounts on behalf of our hospitals.  Ideal candidates will have a steady work history with excellent tenures and attendance patterns, plus a background in healthcare insurance claims.  You should also share a passion for our purpose: "To serve and enable those who care for and improve human life in their community." 
See what makes us exceptional place to work!

  • Opportunity to learn and grow, in an inclusive environment, where you will feel like family.
  • Competitive salary 
  • Fantastic health benefits that include medical plans that will exceed your family’s needs. 
  • Student loan repayment program.
  • Looking to further your education?  Let us help you with that – tuition assistance is available for full and part time employees after 90 days, up to $5250 per year. 
  • Plus we can offer you a whole suite of consumer discounts on items from cell phone plans to travel and more.


  • Provide first line systems support.
  • Document all customer inquiries and complaints.
  • Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions.
  • Maintain current working knowledge of systems supported.

Job Requirements

  • Must include current resume for consideration.
  • Professional experience with medical insurance preferred.


Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.

Apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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