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Customer Service Manager in Irving at Parallon

Date Posted: 2/16/2019

Job Snapshot

Job Description

Do you believe you have management potential? Do you have a passion for healthcare and helping others? Do you enjoy working with numbers in a fast-paced environment? Realize your leadership potential in our patient account services center and apply today to be a Customer Service Manager.

Parallon's Mission: 
We serve and enable those who care for and improve human life in their communities. 

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
The Customer Service Manager is responsible for daily operations including directing and coordinating activities of employees engaged in Customer Service activities.
Duties include, but are not limited to:
  • Ensures that all patient, insurance companies and attorney request are handled in a timely and appropriate manner and in accordance with all policies and procedures.
  • Oversees the day to day Customer Service operations and identifies opportunities for process improvement.
  • Assists the Support Services Director in establishing and monitoring productivity standards, quality improvement and direct staff in meeting department goals
  • Assists the Support Services Director in preparing timely month-end closing reports
  • Serve as a liaison between the Customer Service staff and other SSC staff
  • Identify staffing needs and communicate those needs to the Support Services Director
  • Screen, interview, and hire new employees
  • Other duties as assigned

Job Requirements

Knowledge, Skills & Abilities
  • Organization – proactively prioritizes needs and effectively manages resources
  • Communication –communicates clearly and concisely
  • Leadership – guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
  • Customer Orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Interpersonal skills - able to work effectively with other employees, patients and external parties
  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required
  • Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
  • Tactical execution - oversees the development, deployment and direction of complex programs and processes
  • Project Management - assesses work activities and allocates resources appropriately
  • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
  • Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

  • Bachelor’s Degree in Business or related field required. Equivalent work experience may substitute education requirements

  • Minimum three years’ experience in related area with two of these years being healthcare management experience OR completion of the Parallon Manager Trainee Program.

Certificates/License - N/A

At Parallon, every employee is a valued member of our organization. You can expect to receive competitive salary, ongoing professional development, comprehensive benefits package, performance bonuses and more!
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