Customer Advisor in Richmond at Parallon

Date Posted: 6/19/2019

Job Snapshot

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Job Description

Customer Advisor Work From Home – Full Time
Monday – Friday from 10:30AM – 7PM EST
Parallon believes organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
The Support Services Department is seeking Spanish and English speaking Call Center Agents to join their team to provide an excellent customer service experience in the inbound call center.
Summary of duties:  Customer Advisor talks with guarantors/patients, both in person and by phone to resolve concerns, answer questions promptly and courteously.  Will also research and obtain additional information to resolve account.
Duties include (but are not limited to):
  • Solid, comprehensive work experience in a fast paced call center environment
  • Excellent analytical and reasoning skills
  • Excellent trouble shooting, problem resolution skills
  • Experience accessing multiple systems applications with proficiency
  • Fantastic interpersonal and communication skills (writing/verbal)
  • Exceptional patient and customer service skills
  • Inbound call center experience 
  • The ideal candidate must be able to work Monday to Friday, 10:30AM to 7:00PM Eastern Standard Time
  • High school diploma or GED required
  • Minimum 1 year Customer Service experience
  • Call center experience preferred
  • Bilingual (English/Spanish) preferred


Job Requirements

We offer training support, competitive compensation, and excellent benefits that include several insurance packages to choose from, paid time off for vacation, sick leave and holidays, company matching 401K.
Parallon is an Equal Opportunity Employer (EOE), minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation.