Customer Advisor in Orange Park at Parallon

Date Posted: 8/7/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orange Park
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    8/7/2019

Job Description

Job Summary – The Customer Advisor works with customers to address inquiries and concerns related to patient accounts.

 
Duties (included but not limited to):
• Talk with customers by phone or in person to obtain information needed to resolve inquiries.
• Reconcile accounts according to insurance contracts and process corrections per contract
• Review accounts for appeal requests, duplicate charges, or charge errors and forward appropriately and as needed.
• Correct or add insurance information and request rebill
• Encourage payment from patient through credit card, check or payment arrangement
• Identify problem accounts and escalate as appropriate
• Analyze, process and index correspondence via CWF (if applicable).
• Maintain compliance with pool completion requirements (if applicable)
• Maintain required productivity and QA standards within a high volume call center.
• Document in the patient account record to identify actions taken on the account
• Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.
• Other duties as assigned

Job Requirements

EXPERIENCE
Minimum 1 year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.
 
KNOWLEDGE, SKILLS & ABILITIES
• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

 
EDUCATION
High school diploma or GED required.

 
PHYSICAL DEMANDS/WORKING CONDITIONS
Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
Parallon #ParallonBCOM
 

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