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Customer Advisor for The Richmond Shared Service Center Full Time in Richmond at Parallon

Date Posted: 12/7/2018

Job Snapshot

Job Description

Customer Advisor – Richmond Shared Services Center – Full Time
Parallon is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services.  Parallon supports healthcare providers in the areas of revenue cycle (billing, collections, and denial management), technology, patient registration, insurance verification, and health information management.
The Support Services Department is seeking Spanish and English speaking Call Center Agents to join their team to provide an excellent customer service experience in the inbound call center.
Summary of duties:  Customer Advisor talks with guarantors/patients, both in person and by phone to resolve concerns, answer questions promptly and courteously.  Will also research and obtain additional information to resolve account.
Duties include (but are not limited to):
  • Solid, comprehensive work experience in a fast paced call center environment
  • Excellent analytical and reasoning skills
  • Excellent trouble shooting, problem resolution skills
  • Experience accessing multiple systems applications with proficiency
  • Fantastic interpersonal and communication skills (writing/verbal)
  • Exceptional patient and customer service skills
  • Inbound call center experience 
  • The ideal candidate must be able to work Monday to Friday, 10:30AM to 7:00PM

  • High school diploma or GED required

  • Minimum 1 year Customer Service experience
  • Call center experience preferred
  • Bilingual (English/Spanish) preferred

We offer a convenient location, free parking, training support, competitive compensation, and excellent benefits that include several insurance packages to choose from, paid time off for vacation, sick leave and holidays, company matching 401K.
Parallon is an Equal Opportunity Employer (EOE), minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation.