Credentialing Team Lead in Nashville, TN at Parallon

Date Posted: 6/6/2018

Job Snapshot

Job Description

GENERAL SUMMARY OF DUTIES – Assists Credentialing Manager with the training and supervision

of the Credentialing Processing Center (CPC). The Credentialing Team Lead will work closely with

personnel to deliver quality work and seek direction on issues resolution. Serving in this capacity, this

individual must demonstrate strong commitment to stakeholder relationships by taking ownership of issues

and facilitation effective outcomes in a timely manner.

SUPERVISOR – Manager Credentialing Processing Center

SUPERVISES - None

DUTIES INCLUDE BUT ARE NOT LIMITED TO

 Provide introductory and ongoing training and education to staff to ensure that policies and procedures

are followed

 Meet with the Manager regularly to effectively communicate and resolve issues, set and prioritize

goals, and improve processes

 Assist with staff communication, providing updates, resolving issues, setting goals, and maintaining

standards

 Handle difficult customer follow up problems

 Retrieve and review performance reports

 Assures that all provider credentialing is timely and accurate for all customers

 Maintain established departmental policies and procedures, objectives, and customer service policies

 Assist Manager with development and implementation of CPC project action plans

 Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

 Perform other duties as assigned

 

EDUCATION

 Associate degree or an equivalent combination of education and experience required. Bachelor Degree

preferred.

EXPERIENCE

 At least 1 year of related experience required

 Prior supervisory experience preferred.