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Content Management Analyst Virtual in Brentwood at Parallon

Date Posted: 11/17/2018

Job Snapshot

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Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That's why, after more than a decade, Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. 

As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized services in the areas of revenue cycle, purchasing, supply chain, technology, workforce management and consulting. 

Parallon's purpose is simple. We serve and enable those who care for and improve human life in their communities.  

Content Management Analyst

Job Summary – The Content Management Analyst is primarily responsible for entering and maintaining Masterfile information for the organization’s Physician Practice Management System. The Analyst works closely with internal departments as well as external clients to ensure Masterfile setup is completed timely and accurately. They assist in projects with guidance and oversight from the Content Management Manager as well as other internal departments. They provide first-line root-cause analysis for problems relating to Masterfile setup.

Supervisor – Content Management Manager

Supervises – None

Duties (included but not limited to)
* Accurately enter new and updated information into the Physician Practice Management System. Examples include records for Providers, Facilities, and Insurance Plans.

* Resolve assignments timely and accurately

* Provide customer support to internal and external customers, including timely follow-up for completion of requests

* Support Implementation team with new practice setup

* Evaluate and resolve system issues, problems, and requests

* Prioritize work in accordance with guidelines established by management

* Handle escalations within the established standards with management input

* Practice problem avoidance and root cause analysis

* Collaborate in process improvement projects with internal departments as needed

* Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

* Other duties as assigned

Knowledge, Skills, and Abilities
* Analytical Skills - Demonstrates strong analytical, critical, and lateral thinking skills, delivering work product (verbal and written communication) that represents applied thinking and analysis (combining requirements elaboration concepts and techniques with business knowledge and understanding)

* Problem solving Skills - Strong problem-solving skills with the ability to proactively identify critical issues upstream to prevent downstream impact and willingness to escalate as appropriate to bring awareness of issue

* Communication - communicates clearly and concisely, verbally and in writing, utilizing proper punctuation and correct spelling

* Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

* Interpersonal skills - able to work effectively with other employees, patients, and external parties

* PC skills - demonstrates proficiency in Microsoft Office applications and others as required

* Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems

* Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem solving skills, and attention to detail; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately

Bachelor Degree preferred or some college education and equivalent work experience with emphasis in Computer Science, Information Systems, or Business

Minimum one to two years related experience preferred. Relevant education may substitute for the experience requirement.


Physical Demands / Working Conditions– Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

OSHA Category– The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.