Collector in Houston, TX at Parallon

Date Posted: 6/20/2018

Job Snapshot

Job Description

Job Summary – The Collector is responsible for performing account follow-up and resolution of insurance and patient receivables.

Duties (included but not limited to):
  • Work insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner
  • Review EOB’s, remits and payer correspondence in the course of performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution.
  • Identify problem accounts and escalate as appropriate
  • Maintain compliance with pool completion requirements
  • Maintain required productivity and QA standards
  • Document in the patient account record to identify actions taken on the account
  • Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.
  • Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement" and all policies and procedures related to the Collections department.
  • Other duties as assigned



Job Requirements

KNOWLEDGE, SKILLS & ABILITIES
  • Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Interpersonal skills - able to work effectively with other employees, patients and external parties
  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required
  • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
  • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

EXPERIENCE
  • Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.