Collector in Orange Park, FL at Parallon

Date Posted: 4/4/2018

Job Snapshot

Job Description

General Summary:
The Collector is responsible for performing account follow-up and resolution of insurance and patient receivables.
 
Duties include but not limited to:
  • Work insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner
  • Review EOBs, remits and payer correspondence in the course of performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution.
  • Identify problem accounts and escalate as appropriate
  • Maintain compliance with pool completion requirements
  • Maintain required productivity and QA standards
  • Document in the patient account record to identify actions taken on the account
  • Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” and all policies and procedures related to the Collections department.
  • Other duties as assigned

 

Job Requirements

Knowledge, Skills & Abilities: 

 

• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.

• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

• Interpersonal skills - able to work effectively with other employees, patients and external parties

• PC skills - demonstrates proficiency in Microsoft Office applications and others as required

• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

 

Education:

High school diploma or GED required.

 

Experience: 

Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.

 

Certificate/ License - N/A