Collector in Orange Park, FL at Parallon

Date Posted: 6/21/2018

Job Snapshot

Job Description

Job Summary – The Collector is responsible for performing account follow-up and resolution of insurance and patient receivables.

Duties Include But Are Not Limited To:
• Work insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner
• Review EOB’s, remits and payer correspondence in the course of performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution.
• Identify problem accounts and escalate as appropriate
• Maintain compliance with pool completion requirements
• Maintain required productivity and QA standards
• Document in the patient account record to identify actions taken on the account
• Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” and all policies and procedures related to the Collections department.
• Other duties as assigned


Job Requirements

Knowledge, Skills & Abilities:

 
• Communication - communicates clearly and concisely, verbally and in writing. This includes
utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
• Customer orientation - establishes and maintains long-term customer relationships,
building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external
parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational
policies, procedures and systems
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures,
punctuate properly, spell correctly and transcribe accurately


Education:
High school diploma or GED required.

 

Experience:
Minimum one year related experience required, preferably in healthcare. Relevant education
may substitute experience requirement.


Certificate/ License - N/A

CHECK OUT OUR SIMILAR JOBS

  1. Customer Service Jobs
  2. Collections Jobs