Collections Team Lead in Orange Park, FL at Parallon

Date Posted: 7/8/2018

Job Snapshot

Job Description

General Summary:  The Collections Team Lead is responsible for coordinating day to day activities for Collections operations.
Duties include but not limited to:  
  • Maintain established departmental policies and procedures, objectives, patient, and customer service policies
  • Handle difficult patient and third party follow-up problems
  • Monitor pool inventories to ensure accounts are being worked and resolved timely.
  • Review and take action on high dollar accounts as directed.
  • Perform quality reviews as required by Parallon/SSC policy.
  • Assist team members with questions, concerns, and complaints from insurance companies, patients, and other personnel
  • Work as a liaison between team members and PAS staff
  • Establish working relationships with individuals at insurance companies
  • Assist manager with developing team goals and action plans
  • Assist with training of new team members
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
  • Other duties as assigned


Job Requirements


At least one year of related experience required.


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