Collections Manager in Nashville, TN at Parallon

Date Posted: 3/2/2018

Job Snapshot

Job Description

The Collections Manager is responsible for assisting the Director in daily operations of the Collections functions. The Manager is responsible for guiding the staff in their day to day responsibilities which includes mentoring and training them as needed.

Duties (included but not limited to):
  • Identify staffing needs and communicate those needs to the Collections Director
  • Review and monitor collection reporting (e.g. EDW Trended Aging Report)
  • Monitor pool inventories to ensure accounts are being worked and resolved timely.
  • Review and take action on high dollar accounts as directed.
  • Assure productivity of each staff member
  • Review each staff member’s productivity and QA on a monthly basis and perform annual evaluations
  • Counsel staff with disciplinary, productivity and/or QA issues
  • Work as a liaison between the Collections staff and other SSC staff
  • Resolve issues escalated by patients, Collections staff and other departments.

Job Requirements

  • Bachelor’s Degree in Business or related field required. 
  • Equivalent work experience may substitute education requirements

  • Minimum three years’ experience in related area with two of these years being healthcare management experience OR completion of the Parallon Manager Trainee Program.
  • Ability to work in a fast-paced environment
  • Previous experience with health insurance and collections preferred