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Collections Manager in Largo at Parallon

Date Posted: 11/28/2018

Job Snapshot

Job Description

The Company: Parallon Business Solutions is a subsidiary of Hospital Corporation of America and HCA West Florida. We provide a variety of services including revenue cycle, supply chain management, and workforce management to 1,400 hospitals and 11,000 non-acute care providers, including ambulatory surgery centers, physician practices and alternate care sites. We have been voted one of the top employers in Florida for 8 years in a row, and are known for taking the best care of clients and employees alike.
● Our culture fosters an environment of continuous growth and professional development.
● Parallon was named a “Top 100 Company to Watch for Remote Jobs in 2016” by FlexJobs.
● We believe in rewarding our employees with a healthy work/life experience, our employees are rewarded with comprehensive health and wellness benefits, financial and retirement planning support, and time away from work options.
Job Summary – The Collections Manager is responsible for assisting the Director in daily operations of the Collections functions. The Manager is responsible for guiding the staff in their day to day responsibilities which includes mentoring and training them as needed.
Supervisor – Collections Director
Supervises – Team Lead, Analyst, Collector, Top Dollar Collector and Clerk
Duties (included but not limited to):
 Identify staffing needs and communicate those needs to the Collections Director
 Screen, interview, and hire new employees
 Arrange for the training of new employees
 Review and monitor collection reporting (e.g. EDW Trended Aging Report)
 Monitor pool inventories to ensure accounts are being worked and resolved timely.
 Review and take action on high dollar accounts as directed.
 Assure productivity of each staff member
 Review each staff member’s productivity and QA on a monthly basis and perform annual evaluations
 Counsel staff with disciplinary, productivity and/or QA issues
 Work as a liaison between the Collections staff and other SSC staff
 Resolve issues escalated by patients, Collections staff and other departments.
 Conduct monthly staff meetings, providing area overview, team motivation and ongoing training.
 Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
 Other duties as assigned

Job Requirements

 Organization - proactively prioritizes needs and effectively manages resources
 Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives
 Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
 Interpersonal skills - able to work effectively with other employees, patients and external parties
 PC skills - demonstrates proficiency in Microsoft Office applications and others as required
 Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
 Tactical execution - oversees the development, deployment and direction of complex programs and processes
 Project Management - assesses work activities and allocates resources appropriately
 Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
 Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
Bachelor’s Degree in Business or related field required. Equivalent work experience may substitute education requirements
Minimum three years’ experience in related area with two of these years being healthcare management experience OR completion of the Parallon Manager Trainee Program.
Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting
papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.