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Collections Manager in Nashville at Parallon

Date Posted: 3/2/2019

Job Snapshot

Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why, after more than a decade, we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

The Collections Manager is responsible for assisting the Director in daily operations of the Collections functions. The Manager is responsible for guiding the staff in their day to day responsibilities which includes mentoring and training them as needed. 
Duties (included but not limited to): 
  • Identify staffing needs and communicate those needs to the Collections Director 
  • Screen, interview, and hire new employees 
  • Arrange for the training of new employees 
  • Review and monitor collection reporting (e.g. EDW Trended Aging Report) 
  • Monitor pool inventories to ensure accounts are being worked and resolved timely.
  • Review and take action on high dollar accounts as directed. 
  • Assure productivity of each staff member
  • Review each staff member’s productivity and QA on a monthly basis and perform annual evaluations
  • Counsel staff with disciplinary, productivity and/or QA issues
  • Work as a liaison between the Collections staff and other Shared Services Center (SSC) staff
  • Resolve issues escalated by patients, Collections staff and other departments.
  • Conduct monthly staff meetings, providing area overview, team motivation and ongoing training.
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
  • Other duties as assigned 


Job Requirements

  • Organization - proactively prioritizes needs and effectively manages resources 
  • Communication - communicates clearly and concisely, verbally and in writing.  This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives  
  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations 
  • Interpersonal skills - able to work effectively with other employees, patients and external parties
  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required
  • Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
  • Tactical execution - oversees the development, deployment and direction of complex programs and processes 
  • Project Management - assesses work activities and allocates resources appropriately 
  • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
  • Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short time frames, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player,  adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately. 

  • Bachelor’s degree in Business or related field required.  Equivalent work experience may substitute education requirements 

  • Minimum three years’ experience in related area with two of these years being healthcare management experience OR completion of the Parallon Manager Trainee Program.