Collection TL SLC in Earth City, MO at Parallon

Date Posted: 2/28/2018

Job Snapshot

  • Employee Type:
  • Location:
    111 Corporate Office Drive
    Earth City, MO
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Team Leader – Early Out


Parallon's Mission: 
We serve and enable those who care for and improve human life in their communities. 

Parallon, a division of HCA, is an industry-leading provider of patient financial and revenue cycle services to acute care providers across the United States. We are dedicated to our values and passionate about finding future leaders for our fast-growing division in the St Louis area.  Although we are the largest healthcare provider in the world and experts and leaders in revenue cycle services, we maintain a people-first culture and sense of community.  


We are currently recruiting for a Team Lead-Self Pay for our Early Out department.  In this role, you will assist the Management Team by providing staff within the St Louis Specialty Center with day-to-day coaching in performing their essential job functions,  ensuring compliance, quality, call model accuracy, client specifics and collections practices workflow guidelines are adhered to. 


Essential Job Functions:

•         Daily Coaching and Development of Patient Account Reps

    • Call Model, Compliance, Quality
    • Side by Side account/call reviews
    • Call Audits/Scoring/Delivery
    • Production and Performance Metrics
    • Training and Mentoring of New Hires

•         Employee Morale Building and Positive Floor Presence

•         Escalated Call Handling

•         Account reviews/management/client communication as necessary

•         Various Dialer/Call Reports/Reviews using Noble/Harmony. Pulling and auditing calls

•         Reporting DM and or Dialer Issues using HelpDesk Ticketing System

•         Patient Account Rep Functions/Dialer as needed

•         Participate in Staff Development to ensure Ramp Goals and metrics are achieved

•         Manager Assistance

    • Participate in Interviews as Needed
    • Time card entries
    • AOD/Complaint Logging
    • Goal setting

•         Floor coverage

•         Prepare and maintain client specific training workbooks for assigned EO client(s)

•         Craft and facilitate training for patient account reps in coordination with Training, Quality and Insurance HUB.

•         Run weekly performance metrics by team member and by client.  Ensure maximum efficiencies are obtained.

•         Other duties as assigned by management.


Job Requirements

•         Knowledge:  Working knowledge of Revenue Cycle in its entirety.  Capable of meeting production quotas. Familiarity with all EO client systems, basic knowledge of Patient Accounting Systems and Insurance.

•         Experience: At least 1 years’ experience in early out or bad debt in such role as a self-pay or insurance collector, hospital or physician billing practice.  Working knowledge of medical terminology dealing with insurance related issues. Experience with standard office software products a must.

•         Skills/Aptitudes: Demonstrated leadership, analytical, communication and problem solving skills and the ability to act/decide accordingly. Ability to collect, create and research complex or diverse information. Exceptional customer service and the ability to plan organize and exercise sound judgment.  Client facing professionalism in all facets of communication.