Collection Specialist in Charlotte at Parallon

Date Posted: 10/10/2018

Job Snapshot

Job Description

Now Hiring Medical Collections Specialists!
Are you good with people? Do you want to join a growing organization that needs good people? 

If the answers to the above questions describes you, then Parallon Revenue Cycle Point Solutions (RCPS) has an opportunity that will provide great earning potential for you. We are looking for individuals who enjoy making money while helping people resolve outstanding medical bills. Our 3rd Party Collectors work directly with patients to help resolve medical accounts by utilizing excellent customer service skills.  Our proven processes help Collectors to reach performance goals and provide outstanding customer service to our patients.
Essential Job Functions:
  • Perform collections activity based on collection queue/production goals
  • Follow all required FDCPA regulations and system procedures
  • Maintain a working knowledge of client policies and procedures
  • Maintain acceptable call quality as determined by the Management staff
  • Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently
  • Close out an appropriate number of accounts each month as determined by Management
  • Be a mentor to new employees and assist in their training and development
  • Work with insurance companies and completing any necessary correspondence to facilitate account resolution
  • All other duties as assigned

  • Minimum 1 year experience in collections, medical billing, customer service or equivalent with a proven track record of meeting production goals on a regular basis with experience in providing training and feedback to less experienced collectors
  • Experience with standard office software products a must
  • Demonstrate communication and problem solving skills and the ability to act/decide accordingly
  • Ability to collect, create and research complex or diverse information
  • Exceptional customer service and the ability to plan organize and exercise sound judgment
  • Prior collections, medical billing & customer service experience a plus, but not a requirement
  • Applicants must be available to work 1 late nights until 8:00 pm and one Saturday per month from 8:00am - 12:00pm

  • Working knowledge of collections 
  • Capable of meeting production goals 
  • High school diploma or equivalent

  • Parallon RCPS has a history of growth and promoting employees from within its organization
  • Competitive starting salary for experienced collectors and a monthly bonus opportunity 
  • There is a defined career ladder is in place to advance within our company as we are always looking for
    future leaders from within our organization
  • Benefits offered for full-time employees include Paid Time off (PTO) for vacation, sick leave and holidays
  • 401k program with a company match, and employee stock purchase plan
  • Health, dental & life insurance

It’s Possible:

Parallon is an equal opportunity employer.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.


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