Collection Specialist in St Louis at Parallon

Date Posted: 10/15/2018

Job Snapshot

Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

We offer an excellent total compensation package, including competitive salary, and growth opportunities. Benefits include 401k, paid time off, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We believe deeply in our team and your ability to do excellent work with us. 

We lead a team of highly motivated healthcare professionals just like you and creative leaders who are committed to excellence in every patient interaction. We would love to talk to you about this fantastic opportunity.  Apply Now!

Essential Job Functions 

 Perform collections activity based on collection queue/production goals. 

• Follow all required FDCPA regulations and system procedures. 

• Maintain a working knowledge of client policies and procedures. 

• Maintain acceptable call quality as determined by the Management staff. 

• Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently. 

• Close out an appropriate number of accounts each month as determined by Management. 

• Be a mentor to new employees and assist in their training and development. 

• Work with insurance companies and completing any necessary correspondence to facilitate account resolution. 

• All other duties as assigned  

Job Requirements

Job Requirements

•    Knowledge: Working knowledge of collections helpful, but not required. Capable of meeting production goals. High school diploma or equivalent. 

•    Experience: Minimum 1 year work experience in customer service, medical billing or collections.  Prefer experience providing training and feedback to less experienced associates and experience in a production driven environment.  Experience with standard office software productions a must. 

•   Skills/Aptitudes: Demonstrated communication and problem solving skills and the ability to act/decide accordingly. Ability to collect, create and research complex or diverse information. Exceptional customer service and the ability to plan organize and exercise sound judgment. 

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.