Collection Spec SLC in Earth City, MO at Parallon

Date Posted: 3/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    111 Corporate Office Drive
    Earth City, MO
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Parallon® (formerly The Outsource Group) is one of the healthcare industry’s leading providers of business and operational services. We are uniquely equipped to provide a broad spectrum of customized services in the areas of revenue cycle, purchasing, supply chain, technology, workforce management and consulting.
We are seeking motivated, experienced Utility Collections Specialist to join our outstanding team.
Essential Job Functions:

• Perform utility collections activity based on collection queue/production goals.
• Exhaust skip tracing efforts to locate consumers.
• Maintain a working knowledge of client policies and procedures.
• Maintain acceptable call quality as determined by the Management staff.
• Assist in working priority reports promptly, effectively, and efficiently.
• Required to close out an appropriate number of accounts each month as determined by Management.
• Maintain compliance with all Federal, State and local regulations and laws including; the Fair Debt Collections Practices Act, Fair Credit Reporting Act, the Health Insurance Portability and Accountability Acct and others as appropriate.
• Performs other duties as assigned with acceptable results.

Job Requirements

Knowledge: Prior Collections, Skip Tracing and Customer Service experience required. High degree of organization and analytical efficiency, strong attention to detail, high level of accuracy, effective communication skills, excellent work ethic.  Capable of meeting production goals. High school diploma or equivalent.
Experience: Minimum 1 year experience in utility collections or equivalent with a proven track record of meeting production goals on a regular basis.  Heavy phone work involved.  Must be available to work two late nights until 9:00 pm and two Saturdays per month until 1:00pm

Competencies: Demonstrated communication and problem solving skills and the ability to act/decide accordingly. Exceptional customer service and the ability to collect, create and research complex or diverse information.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.