Collection Spec CHA in Charlotte, NC at Parallon

Date Posted: 5/14/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Charlotte, NC
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    5/14/2018

Job Description

GENERAL SUMMARY OF DUTIES – Perform collections activity based on collection queue/production goals.

 

SUPERVISOR – Unit Manager

 

SUPERVISES – NA

 



DUTIES INCLUDE BUT ARE NOT LIMITED TO:

       Follow all required HIPAA/FDCPA regulations and system procedures.

       Maintain a working knowledge of client policies and procedures.

       Maintain acceptable call quality as determined by the Management staff.

       Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently.

       Close out an appropriate number of accounts each month as determined by Management.

       Be a mentor to new employees and assist in their training and development.

       Work with insurance companies and completing any necessary correspondence to facilitate account resolution.

        All other duties as assigned

       Adheres to and supports organizational IT&S standards, policies, and procedures.

       Adheres to Code of Conduct.

       Performs other duties as assigned.



KNOWLEDGE, SKILLS & ABILITIES

       Working knowledge of collections. 

       Capable of meeting production goals. 

 



EDUCATION

       High school diploma or equivalent.

 

EXPERIENCE


•      Minimum 1 year experience in collections, medical billing, customer service or equivalent with a proven track record of meeting production goals on a regular basis with experience in providing training and feedback to less experienced collectors. 

•      Experience with standard office software products a must.

 

 



CERTIFICATE/LICENSE

   NA



PHYSICAL DEMANDS/WORKING CONDITIONS – Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.  Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

 

 

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