Collection Spec CHA in Charlotte, NC at Parallon

Date Posted: 2/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    13730 South Point Boulevard
    Charlotte, NC
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Collections Specialist

Medical Collections Specialist opportunity ● Now hiring!!

Are you good with people?  Do you want to join a growing organization that needs good people? 


If the answers to the above questions describe you, then Parallon Revenue Cycle Point Solutions (RCPS) has an opportunity that will provide great earning potential for you.  We are looking for individuals who enjoy making money while helping people resolve outstanding medical bills.  Our 3rd Party Collectors work directly with patients to help resolve medical accounts by utilizing excellent customer service skills.  Our proven processes help Collectors to reach performance goals and provide outstanding customer service to our patients.


  • Growing organization supporting one of the largest healthcare systems in the country.
  • Competitive salaries and a monthly bonus opportunity.

Prior collections, medical billing & customer service experience a plus, but not a requirement.  Applicants must be available to work 2 late nights until 8:00 pm and one Saturday per month from 8:00 am - 12:00 pm.


Parallon RCPS has a history of growth and promoting employees from within its organization.  Competitive starting salary for experienced collectors.  There is a defined career ladder is in place to advance within our company as we are always looking for future leaders from within our organization. 


Benefits offered for full-time employees include Paid Time off (PTO) for vacation, sick leave and holidays, a 401k program with a company match, and employee stock purchase plan, health, dental & life insurance.  Interested applicants should click the link below to be routed to our website.




Essential Job Functions:

Perform collections activity based on collection queue/production goals.

Follow all required FDCPA regulations and system procedures.

Maintain a working knowledge of client policies and procedures.

Maintain acceptable call quality as determined by the Management staff.

Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently.

Close out an appropriate number of accounts each month as determined by Management.

Be a mentor to new employees and assist in their training and development.

Work with insurance companies and completing any necessary correspondence to facilitate account resolution.

All other duties as assigned


Knowledge: Working knowledge of collections.  Capable of meeting production goals.  High school diploma or equivalent.

Experience: Minimum 1 year experience in collections, medical billing, customer service or equivalent with a proven track record of meeting production goals on a regular basis with experience in providing training and feedback to less experienced collectors.  Experience with standard office software products a must.

Skills/Aptitudes: Demonstrated communication and problem solving skills and the ability to act/decide accordingly.  Ability to collect, create and research complex or diverse information.  Exceptional customer service and the ability to plan organize and exercise sound judgment.



The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.


  1. Customer Service Jobs
  2. Collections Jobs