Client Liaison Specialist in Wakefield, MA at Parallon

Date Posted: 9/7/2018

Job Snapshot

  • Employee Type:
  • Location:
    Wakefield, MA
  • Job Type:
  • Experience:
    2 to 3 years
  • Date Posted:

Job Description

The Client Liaison will work closely with the Supervisor, Client Administrator, Client Manager and Director of Client Management in order to ensure client and Parallon RCPS expectations are met each day.  Will interact daily with our clients by phone and e-mail as the team supports the client’s workload requirements, including but not necessarily limited to, file reviews, correspondence handling, data transfers to and from client, remittance tracking, verification of data, payment and adjustment reports, credit balance reports, monthly recons and projects as assigned 

Essential Job Functions:

Respond promptly to all client needs and requests. Analyze and resolve escalated client issues and/or technical problems in a timely & effective manner.

Process adjustment reports, credit balance reports, and monthly recons. 

Research and respond to all client e-mails, and client fax inquiries.

Process all internal and client requests/inquiries promptly, requests include but are not limited to, payment verification, documentation retrieval, resolving disputes, and providing insurance information.

Conduct attorney calls and respond to all attorney calls and correspondence. 

Remain current in your assigned work plan or queue, resolving all open requests/inquiries within 30 days.

Work in assigned client hospital systems, such as Meditech, Epic, SDX, SMS and Parallon work systems including FACS, and SSI.

Apply knowledge of all pertinent medical insurance plans and HIPAA regulations and requirements to resolve claims.

Establish and maintain constructive working relationships and open communication lines with coworkers, supervisors, managers, executives, as well as external clients and contacts. 

Report client issues and concerns immediately to the Supervisor and Parallon Client Manager.

Participate in client management group meetings as requested.  

Job Requirements

Knowledge:  Working knowledge of healthcare revenue cycle functions, including billing guidelines and payer reimbursement fee schedules, including hospital and physician billing. 

Must have a strong knowledge of motor vehicle, workmen’s compensation, and general liability claims processing.  Understanding of medical and insurance terminology. Proficient in Microsoft office and Outlook.  Associate’s degree from a two-year college preferred or an equivalent combination of education and experience.

Experience: A minimum of 2 to 3 years' experience in customer service with heavy customer contact.  Experience working with database software.  

Competencies: Demonstrated analytical, communication and problem solving skills and the ability to act/decide accordingly. Excellent organizational skills and flexibility to handle multiple tasks and meet deadlines. Ability to collect, synthesize and research complex or diverse information.  Exceptional internal and external customer service and the ability to plan, organize and exercise sound judgment. Epic proficiency preferred.  Excel skills required.