Client Insurance-Follow-Up Representative in Charlotte at Parallon

Date Posted: 10/5/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    1 to 2 years
  • Date Posted:

Job Description

We want you to join our team!

Parallon Revenue Cycle Point Solutions is now hiring for Client Insurance Follow-Up Representatives to work in our Charlotte Center. We are located at 13730 South Point Blvd. Charlotte, NC 28273 in the South Point Business Park, near the Carowinds Theme park.

We offer a wide variety of benefits to suit your needs. Some of our benefits offered are as followed:

  •          Medical, Dental and Vision insurance available 
  •          401K & Tuition Reimbursement
  •          Flexible Spending Account
  •          Disability Insurance
  •          Paid Time Off
  •          Employee Discount Program
  •          Employee Stock Purchase Program
  •          Tuition Reimbursement
  •          Student Loan Repayment
  •          Opportunity for monthly bonuses based upon individual performance
  •          Increases based on individual performance

The Client Representative processes medical insurance accounts to address claim issues and to affect payment and/or bringing them to resolution. Client Representative research claim status with insurance carriers via various portals to reach resolution and payment of claims.

  • Status account and document all work performed in the company and client computer systems
  • Assess accounts to determine the next appropriate course of action in line with company policies and   procedures
  • Place outbound calls to insurance companies, guarantors, patients, doctors’ offices and/or facilities and handle incoming calls as necessary utilizing proper customer service protocol
  • Process related correspondence from insurance companies and perform pertinent follow-up
  • Reconcile balances and payments between insurance companies and clients computer systems
  • Escalate issues to Team Lead or Manager as necessary
  • Duties may vary by location
  • Adheres to and supports organizational IT&S standards, policies, and procedures

Job Requirements

  • Medical and insurance terminology (such as procedure codes, diagnoses, and patient liability), and full understanding of hospital/physician billing
  • Ability to read and understand EOB statements
  • Understanding of co-pay, co-insurance, primary and secondary payer in regards to medical insurance coverage, paper and electronic claims processing
  • Experience on resume with the following systems helpful, but not required
  • GE practice management systems IDX, NextGen, Centricity, TES/ETM webflow experience; E-Clinical; Next Gen PM system;  EPIC, Tiger and Emdeon
  • Experience with anesthesiology helpful, but not required

  • High school diploma or equivalent required

  • Minimum 1-2 years’ experience in Medical Billing/Follow-up for a facility, medical clinic, or doctor’s office and experience with Microsoft Office suite and standard office equipment required

Parallon is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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