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Telecom Business Analyst in Earth City at Parallon

Date Posted: 1/1/2019

Job Snapshot

Job Description

Do you possess strong Speech Analytics experience?  Do you have a passion for data analysis  and technical support?  Parallon is now seeking a Telecom Business Analyst in our St Louis Specialty Center.  Now is the time for you to ensure business objectives are consistently met and strategic solutions are provided to our team of motivated individuals who work to resolve patient accounts on behalf of our hospitals. Ideal candidates will have prior speech analytics, technical support, and project management experience, as well as a passion for our purpose: "To serve and enable those who care for and improve human life in their community."  Sound like you?  Apply today.  Need more reasons to apply? See what makes us exceptional place to work! 

  • Comprehensive benefits plan, including medical, dental, vision, 401k, stock purchase and more.
  • Looking to further your education?  Let us help you with that – tuition assistance is available for full and part time employees after 90 days, up to $5250 per year. 
  • Student Loan repayment assistance.
  • An expansive suite of consumer discounts on items from cell phone plans to travel.

  • Take on primary ownership and data analysis management of the Speech and Text Analytics capabilities. Be the subject matter expert in phonetics based Speech systems and speech to text tools, and analytical methods.
  • Support all speech analytics implementation efforts, acting on behalf of business owners and key stake holders.
  • Contribute to data analysis and modeling projects in service. This includes data analyses and modeling, reports/presentations and implementation support.
  • Provide technical support, which includes strategic consulting, needs assessments, project scoping and the preparation/presentation of analytical proposals.
  • Collaborate with service leaders to understand business challenges and devise solutions, by using business acumen and mining vast amounts of data to draw insights.
  • Utilize data wrangling tools and data science techniques to create high-performing models and actionable insights to address business objectives and client needs.
  • Assure compliance with privacy requirements during design and implementation of modeling and analysis projects.
  • Actively participate in proof of concept tests of new data, software and technologies. Share knowledge within the Service Insights Team.
  • Follow industry trends and related data/analytics processes and businesses. Attend conferences, events, and vendor meetings as needed.

  • Bachelor’s degree required, with Master’s degree highly preferred; concentration in statistics, math, economics or engineering.
  • 5 years of diverse data analysis experience working in a cross-functional, global team setting.
  • 2 years of experience with speech analytics solutions, preferably Nexidia/NICE (i.e. Verint, Nuance, CallMiner, Clarabridge, Nexidia/NICE, or similar software).
  • Experience with implementation of speech analytic solutions, a huge plus.
  • Programming experience with SQL, is a plus.
  • Experience with data visualization (e.g. Tableau), is a plus.
  • Experience in sentiment analysis, advanced text analytics skills such as applying word embedding in predictive modeling, a plus.

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade We remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services. 
The insurance division is responsible for resolving balances for placed inventory from our hospital clients.  These placements are various payers and from hospitals across the nation.  Each client may determine placement parameters, however, our best-practice methodology drives quality and production to achieve excellent outcomes. 
We are an equal opportunity employer and we value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Job Requirements