Business Analyst in Louisville at Parallon

Date Posted: 11/1/2018

Job Snapshot

Job Description

The Telecom/Speech Business Analyst II is responsible for developing and improving the speech analytics tool, initiating and enhancing the gamification platform, and assisting with analytical initiatives to improve quality, compliance adherence, operational and dialing effectiveness, and strategic capabilities. This individual will be a crucial member of the Dialer Operations Strategy team, working closely with the team, IT support, and cross-functional business owners at all levels to identify opportunities for analysis and automation. This role requires a results-oriented person who will need to influence internal/external stakeholders, dissect complex data sets, and build data visualizations. Selected candidate will need strong attention to detail, must be comfortable with ambiguity, have a passion for data behavior, and strong business acumen. Our industry is fast-paced and Parallon is passionate about our business- we need someone knowledgeable, who can adapt with a sense of urgency, to provide innovative solutions, as the industry continues to change. 

This position may physically work out of Parallon's St. Louis, MO or Louisville, KY locations.


  • We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us.
  • Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment.


Job Requirements

  • Prior Speech Analytics experience preferred.
  • Robust analytical and Microsoft skills
  • Ability to think tactically, persuade stakeholders, and execute methodically
  • Understanding of call center operations
  • Knowledge of SQL and SQL server (2008 R2 or newer) and dialer system experience a plus
  • Bachelors degree in Information Systems, Business Administration, or related field of study (Equivalent related experience may substitute education)

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade We remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
We are an equal opportunity employer and we value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.



  1. Business Analyst Jobs
  2. Business Management Jobs