Asstistant Director IT&S in Richmond at Parallon

Date Posted: 7/17/2019

Job Snapshot

Job Description

Assistant Director for IT&S – Richmond Shared Service Center – Full Time
 Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
 Job Summary: The Assistant Director of IT&S provides technical and managerial leadership in establishing goals and priorities and in the overall management of day to day operations within the SSC. This position is directly involved in design, planning, operation, maintenance, and troubleshooting of SSC infrastructure including telecommunications (as applicable), desktop and server support, network cabling and wiring and helpdesk. Ensures continuity and alignment of IT&S strategic and operational plans and SSC needs.
Requires subject matter knowledge across telecommunications (as applicable), data technologies, services, and components. Builds and maintains relationships with divisions, BPG IT leadership and SSC level leadership teams. Demonstrates strong written, verbal, and presentation skills. Should possess a strong personal drive and ability to see strategy through to execution in a matrixed, corporate environment.
IT Operations Management: Overall IT Operations Management, Service Level Management, Resource Management, Processes & Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management, Information Security Management
  • Assists in development of  SSC IT&S capital & operating budgets
  • Assists in establishing, and communicates, monitors, and manages Service Level Agreements (SLAs)
  • Coordinates the assignment of resources to IT&S projects, operations, & incidents
  • Consults with technical leaders during technical goal setting, prioritization, planning and design for SSC technical environment
  • Directly responsible for technical support – maintenance and troubleshooting of SSC infrastructure
  • Coordinates on-site management of SSC hardware & software
  • Assists in managing compliance issues & projects
  • Manages information security aspects for the SSC

Strategic Business/IT Alignment & Planning: SSC/BPG Strategies /IT Alignment, Strategic IT Planning
  • Participates in development of and execution of a SSC  IT&S plan that aligns IT with SSC business strategy and with Enterprise and BPG business & IT strategy

Relationship Management & Communication:  SSC Leadership, SSC Department Directors & Managers, SSC IT Users, SSC IT Staff, Vendors, SSC, Division IT Groups and BPG IT Leadership
  • Builds positive relationships with SSC leadership team, SSC department directors & managers, and other Division and BPG IT leaders as dictated by the business organizational structure
  • Represents IT&S on appropriate business committees
  • Owns the facilitation of multi-way communication with key constituents on IT&S matters
  • Communicates successes, challenges, opportunities, trends, and lessons regarding the SSC to SSC Director
  • Cascades all information to SSC-based IT&S staff through face-to-face meetings and other communication mechanisms
  • Promotes sharing of information through documentation and distribution of best demonstrated practices

Project Portfolio & Project Implementation Management: Managing the Portfolio of Work, Managing Individual Projects
  • Plans & manages individual Enterprise, BPG, or SSC projects for the SSC, including communications
  • Assists in managing, monitoring & executing the SSC’s portfolio of projects
  • Assists in supporting IT aspects of SSC projects (e.g., construction and acquisitions/divestures)

Process Engineering: Improvement of Workflow through Technology, Utilization of Technology
  • Understands the implications of technology solutions to SSC workflow & operations & assists in communicating to key stakeholders
  • Assists in identifying process improvement opportunities & challenges and communicating them to appropriate SSC IT Director and BPT IT leaders for planning & action
  • Participates in Enterprise, BPG, &SSC process improvement initiatives

Governance: Support of Decision-Making Processes
  • Educates key constituencies regarding IT governance processes & practices
  • Communicates & supports IT governance processes & practices

Staff Development: Staffing and Recruiting, Career Development, Mentoring and Coaching, Succession Planning, Performance Management
  • Supports mentoring and coaching) in conjunction with direct supervisor
  • Helps ensure accountability of IT&S Staff working in the SSC
  • Recruits, manages, leads, develops & retains IT&S staff in SSC, in alignment with BPG organization structure & practices
  • Adheres to the Code of Conduct and Mission and Value Statements
  • Assists with other duties as assigned


• Bachelor’s Degree Required
  • At least 3 years’ years of Management experience
  • At least 5 years relevant work experience

We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.