This site uses cookies. To find out more, see our Cookies Policy

Assistant Vice President - Client Relations in Houston at Parallon

Date Posted: 3/21/2019

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    At least 10 year(s)
  • Date Posted:

Job Description

Job Summary – This position will serve as the internal SSC liaison for a defined set of Parallon Revenue Cycle client facilities. The AVP of Client Relations will provide oversight and coordinate operations at the SSC for all client related front office and back office processes; interprets policies and recommends policy or process changes to the SSC executive team to ensure compliance with the client company policies. The AVP will serve as the first point of contact for their clients and will be responsible for all client communication and the overall client relationship health. This position will coordinate the resolution of any issues, policy or process changes, and education between the SSC and the client.
Supervisor – SSC CEO
Supervises Facility Patient Financial Services (PFS) Directors and Client Relations Directors (in certain markets only)
Key Responsibilities
•         Assume a lead role for innovation, knowledge sharing and leading practices identification within the SSC and among peer group
•         Develop/ adhere to specific objectives and performance standards as defined by client in each area of responsibility
•         Coordinate with Facility CFOs, Division BODs, or other client management on process initiatives such as AR aging, denial management and self pay improvement.
•         Act as a liaison for Facility CFO’s during month-end close.
•         Assist Facility CFO’s in understanding back-office metrics, tools, and reports.
•         Monitor AR aging and identify process issues/improvements in areas such as billing, collections, collection agency, and payment compliance.
•         Monitor bad debt and identify process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility, HIM, and Case Management.
•         Monitor cash flow to ensure achievement of client goals
•         Provide weekly and monthly reports as requested by client.
•         Coordinate and promote implementation and monitoring of standard masterfiles, processes, reporting and education programs
•         Oversee hospital-based Patient Financial Services Directors and coordinate initiatives across facilities to ensure standardization and sharing of best practices
•         Provide relevant guidance for hospital-based PFS Directors, Facility Directors and other SSC Directors to resolve internal and external issues
•         Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in SSC Service Level Agreements
•         Inform SSC COO and CFO of any significant issues in the Patient Access and Back Office areas (e.g., Pre-registration delays, pre-authorization backlogs, cash posting backlogs, cash delays etc.) and monitor progress to resolution.
•         Perform staff reviews and prepare performance documents for direct reports
•         Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

Job Requirements

Knowledge, Skills & Abilities
•         Organization - proactively prioritizes needs and effectively manages resources. Follows up timely on tasks and requests.
•         Communication - communicates comfortably, clearly, and appropriately at all levels of the organization.
•         Leadership – motivates and guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services while exercising good judgment
•         Client orientation - establishes and maintains long-term client relationships, building trust and respect by consistently meeting and exceeding expectations
•         Tactical execution - oversees the development, deployment and direction of complex programs and processes
•         Flexibility – able to respond and adapt to rapid change from both the customer and the SSC
•         Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems
•         PC skills - demonstrates proficiency in Microsoft Office applications and others as required
•         Financial management - applies tools and processes to successfully manage accounts receivable to budget
•         Project Management - assesses work activities and allocates resources appropriately
•         Start-Up Operations - understands complexities and needs to start-up, build and maintain a new business
•         Bachelor’s Degree required
•         Master’s Degree Preferred (MHA or MBA)
•         10 years experience in Revenue Cycle Operations in a hospital setting preferred
•         Multi-hospital or Centralized Business Office Setting preferred