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Assistant Health Information Management Service Center Chief Operating Officer in Nashville at Parallon

Date Posted: 11/19/2018

Job Snapshot

Job Description

The Health Information Management (HIM) Service Center (HSC) Assistant Chief Operating Officer (COO) is a key member of the Shared Service Center (SSC) Team supporting the HSC COO in providing oversight for HSC operations, strategic direction and administrative leadership, operational excellence, and business plan success. The Assistant HSC COO provides Subject Mater Expertise in system workflow and overall operational direction/oversight for coding, transcription, release of information, medical record completion, management, and other HIM specific activities within the HSC and the facilities it supports. The Assistant HSC COO position is designed to offer training and executive work experience in the HSC setting, and to prepare a candidate to be an HSC COO.
The Assistant HSC COO will work in key areas designated by the HSC COO and will work side by side with the HSC COO. Areas of oversight include: Coding, Analysis, Transcription, Release of Information, Cancer Registry, EMPI and coordination of operations at the HSC for all unbilled back-end processes (excluding Revenue Integrity (RI) and Billing) and hospital front-end HIM processes.
The Assistant HSC COO is expected to interact with other company executives at the SSC, Facility, Market, Division and Corporate level, and materially contribute to and drive positive outcomes for the company’s financial and operational performance.
Responsibilities include assisting the HSC COO with development and oversight of HSC operational plans, budgets, HIM systems/processes, internal controls, compliance, quality, and continuous performance improvement. The Assistant HSC COO will also lead, manage and take part in Corporate and/or HSC strategic projects and initiatives (e.g., Computer Assisted Coding, Core Measures Abstraction, Other Registry/Abstraction Shared Services exploration, documentation standardization, etc.).
Duties (included but not limited to):
•         Actively supports the planning, preparation and management of transition, organizational consolidation and business continuity of facility HIM processes from new acquired facilities to the HSC
•         Provides leadership and participates in key communication efforts with facility HIM personnel, facility HIM leadership, Facility leadership, SSC leadership, and Division leadership
•         Oversees business aspects of the Horizon Patient Folder (HPF) or McKesson Patient Folder (MPF) technology implementation
•         Assures accurate and timely transfer of data from facility to HSC
•         Assumes a lead role for innovation, knowledge sharing, and leading practices identification within the HSC
•         Assists the HSC COO with development and oversight of HSC operations, budgets, HIM systems/processes, internal controls, compliance, quality, and continuous performance improvement
•         Contributes to the development of strategic direction of health information management
•         Communicates routinely to Corporate HIM, SSC, facility, and Division leadership significant HSC issues, status of projects, barriers, and successes
•         Manages facility leadership, SSC, Corporate, and Division customer relations
•         Evaluates monthly trending analysis of HSC performance by reviewing operational metrics (quality, functional turnaround times, productivity, costs, unbilled and A/R reports)
•         Directs and motivates the HSC management team and performance of HSC staff
•         Assists the HSC COO with developing strategy, specific goals, objectives, budgets, and performance standards for the HSC
•         Participates in and materially contributes to the budget process, including monthly reporting, planning and forecasting
•         Follows overall market trends and communicates trends to Parallon executive team and others as appropriate
•         Identifies and implements process improvements to lower costs and improve service to customers
•         Monitors performance and communicates with Information Technology management to ensure optimal use of installed technology and identify future needs
•         Assists the HSC COO with overseeing risk management processes for the HSC in line with corporate and Parallon directives
•         Manages the Cancer Registry leadership personnel and cancer registry activities (as applicable)
•         Provides oversight and guidance in support of Information Protection through collaboration with key division and facility personnel, leveraging Regional Health Information Directors and Facility Privacy Officers (FPOs).


Job Requirements


  • Understanding of MEDITECH CPOE, PDOC, Epic, Cerner, and Patient Keeper
  • Executive Disposition- conveying an image that is consistent with the organization’s values; demonstrating the qualities, traits and demeanor that command respect
  • Leadership - leads individuals and groups toward identified outcomes, setting high performance standards and delivering quality  services
  • Critical Thinking – actively and skillfully conceptualizing, applying, analyzing, synthesizing or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning or  communication as a guide to belief and action
  • Building and Maintaining Strategic Working Relationships – develops collaborative relationships to facilitate the accomplishment of work goals. Possesses excellent interpersonal skills in building, negotiating and maintaining crucial relationships
  • Building Trust – interacts with others in a way that gives them confidence in one’s intentions and those of the organization
  • Effective Operational Decision Making – relating and comparing; securing relevant information and identifying key issues; committing to an action after developing alternative courses of action that take into consideration resources, constraints, and organizational values
  • Conceptual Thinking – ability to identify patterns or connections between situations that are not obviously related, and to identify key or underlying issues in complex situations. Includes using creative, conceptual or inductive reasoning
  • Establishing Strategic Direction – establishing and committing to a long-range course of action to accomplish a long-range goal or vision after analyzing factual information and assumptions taking into consideration resources, constraints, and organizational values
  • Change Leadership – continuously seeking and encouraging others to seek opportunities for different and innovative approaches to addressing organizational problems and opportunities
  • Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment and/or circumstances with a positive outlook and adjusting effectively to work within new work structures, processes, requirements, or cultures
  • Initiative – independently takes prompt proactive steps towards problem resolution
  • Managing Conflict – dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
  • Organization - proactively prioritizes initiatives, effectively manages resources and keen ability to multi-task
  • Communication - communicates clearly, proactively and concisely with all key stakeholders
  • Customer Orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. Cultivates strategic customer relationships and ensures that the customer perspective is the driving force behind all value-added business activities
  • Tactical Execution - oversees the development, deployment and direction of complex programs and processes
  • Financial Management - applies tools and processes to successfully manage to budget
  • Project Management - administers tools and processes to identify and communicate project goals, schedules, responsibilities, progress and performance
  • Teambuilding – demonstrates ability to foster and perform in a team-building environment; seeks ways to engage and build staff through proactive identification of opportunities and coaching/mentoring
  • Start-Up – understands complexities and needs to start-up, build and maintain a new business
  • Negotiate and Influence Others – facilitates agreement in order to influence positive outcomes
  • Coach, Mentor and Educate – provide timely guidance and feedback to help strengthen the knowledge/skill set of others to accomplish a task or solve a problem
  • Work Independently – is self-supporting; not needing to rely on others to complete a job

  • Bachelor’s Degree required. Advanced degree preferred

  • Minimum 10 years healthcare management experience, HIM management experience preferred
  • Experience leading large organizations strongly preferred
  • Multi-facility experience preferred
  • Experience with organizational start-ups, mergers, acquisitions, operational consolidation and shared services a plus
  • Consulting or proven work experience in areas of process transformation, process reengineering, change management and project management a plus
  • Hospital director level experience

  • RHIA or RHIT certification preferred