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Assistant Director Operations in Glastonbury at Parallon

Date Posted: 1/11/2019

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    5 to 10 years
  • Date Posted:

Job Description

Do you possess strong Insurance Follow Up and Performance Management experience?  Do you have a passion for quality assurance and employee motivation?  Parallon is now seeking an Assistant Director of Operations in our Insurance Department.  Now is the time for you to ensure productivity goals are consistently met and client expectations are clearly defined for our team of motivated individuals who work to resolve patient accounts on behalf of our hospitals. Ideal candidates will have prior quality assurance, project management, and revenue cycle experience, as well as a passion for our purpose: "To serve and enable those who care for and improve human life in their community."  Sound like you?  Apply today.  Need more reasons to apply? See what makes us exceptional place to work! 

  • Comprehensive benefits plan, including medical, dental, vision, 401k, stock purchase and more.
  • Looking to further your education?  Let us help you with that – tuition assistance is available for full and part time employees after 90 days, up to $5250 per year. 
  • Student Loan repayment assistance.
  • An expansive suite of consumer discounts on items from cell phone plans to travel.

  • Work closely with Director, RVP and SVP level leadership to determine production goals based on client placements, expectations, type and other relevant parameters. 
  • Collaborate with and Direct Managers, Supervisors and Team Leads to establish adequate staffing levels to effectively manage all production goals. 
  • Assess the quality and quantity of collection performance.   Proactively evaluate performance for those clients, makes adjustments and initiates solutions to resolve issues timely, accurately and effectively.  Seek immediate performance improvements. 
  • Effectively use client and/or collections’ systems to measure collection performance for clients and claims representatives, properly manage ongoing collections activities, achieve optimum results, and address and immediately resolve issues timely and accurately.
  • Ensure an adequately trained staff is in place at all times to effectively and efficiently handle current and anticipated production goals and that weekly QA audits are performed.
  • Oversee management activity relating to hiring, training, coaching, monitoring, appraising, disciplining and terminating.
  • Ensure effectively and timely communication occurs within and across departments through formal staff meetings, ad-hoc meetings, one-on-one feedback sessions, written materials or other informational medium. 

  • Minimum five to ten years’ experience in billing and or insurance follow up with at least five years previous first-line management experience and two years’ second-line leadership. 
  • Experience working with a billing or collections systems and standard office software products a must.
  • Strong working knowledge of collections including healthcare collections.  Capable of meeting production goals through subordinates.

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade We remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services. 
The insurance division is responsible for resolving balances for placed inventory from our hospital clients.  These placements are various payers and from hospitals across the nation.  Each client may determine placement parameters, however, our best-practice methodology drives quality and production to achieve excellent outcomes. 
We are an equal opportunity employer and we value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.


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