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Assistant Director Education in Nashville at Parallon

Date Posted: 5/31/2019

Job Snapshot

Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why, after more than a decade, we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

The Assistant Director Education is responsible for performing duties as assigned at the SSC. The expectation is that the Assistant Director position is a preparatory position which will include completion of operational training assignments. 

Duties (included but not limited to): 
• Completion of operational training assignments
• Provide a high quality resource of knowledge, skills and work experience to the SSC and associated facilities 
• Conducts self in a professional, ethical and compassionate manner with all individuals and co-workers 
• Determines trends in operational performance and identifies process improvement opportunities
• Satisfactorily completes special projects as assigned 
• Assume a lead role for innovation, knowledge sharing and leading practices identification within the SSC and among peer group 

Job Requirements

KNOWLEDGE, SKILLS & ABILITIES • Technical Expertise – Some understanding of healthcare including knowledge of healthcare terms and accounts receivable processes
• Strategic Analysis - Analytical Review skills and ability to make decisions based on analysis 
• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services 
• Tactical execution - oversees the development, deployment and direction of complex programs and processes
• Financial management - applies tools and processes to successfully manage to budget 
• Project Management - assesses work activities and allocates resources appropriately
• Organization - proactively prioritizes needs and effectively manages resources 
• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Interpersonal skills - able to work effectively with other employees, patients and external parties 
• Stress Tolerance - maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems 
• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately. 

EDUCATION
• Bachelor’s degree in Business or Health Care required. If a desired applicant does not have a Bachelor's degree, the requirement can be waived IF they are currently in a Bachelor's degree program. 

EXPERIENCE
• Minimum three years’ experience in related area with two of these years being healthcare management experience. Relevant education may substitute experience requirement with SSC Executive approval. 
• Experience coaching and developing others, providing feedback, instruction, and development guidance preferred.
• General understanding and knowledge of hospital operations, adult learning theory and principles and instructional design/development techniques, including distance learning methodologies, preferred
• Knowledge of learning sciences, adult learning principles, education delivery methodologies and evaluation preferred. 
• Knowledge of learning technologies to support education development and implementation, including learning management systems, virtual classroom delivery tools and education development software, preferred.